Arti Singh — Operations Associate
At Paytm Payments Bank, my tenure as Junior Manager has been marked by a steadfast dedication to customer experience excellence and business process refinement. Our team's collaborative efforts have significantly enhanced service delivery, with a focus on efficient problem resolution and operational improvements. The journey from Team Lead to my current role has been driven by leveraging CRM expertise and analytical prowess to strengthen customer loyalty and support the bank's competitive stance. With strategic problem-solving, we've navigated complex customer interactions, contributing to the seamless functionality of our digital payment systems.
Stackforce AI infers this person is a Customer Experience Specialist in the Fintech industry.
Location: Noida, Uttar Pradesh, India
Experience: 10 yrs 6 mos
Skills
- Customer Experience
- Customer Support
- Customer Relationship Management (crm)
Career Highlights
- Proven track record in enhancing customer experience.
- Strong analytical skills driving operational improvements.
- Effective team leadership in cross-functional environments.
Work Experience
ZFunds
Process Lead (2 mos)
PayNearby
Regional Head- Enterprise Sales (1 mo)
Paytm Insurance Broking
Junior Manager (5 mos)
Paytm Payments Bank
Junior Manager (11 mos)
Team Lead (1 yr 8 mos)
Senior Associate (2 yrs 2 mos)
Paytm
Senior Associate (2 yrs 5 mos)
Justdial
Senior Process Associate (2 yrs 11 mos)
Education
Master of Business Administration - MBA at Punjab Technical University
Bachelor's degree at S.N. SEN B.V.P.G. COLLEGE,
