Arati Gouda

Business Development Executive

Bengaluru, Karnataka, India2 yrs 5 mos experience

Key Highlights

Expert in e-commerce seller onboarding and operational support.
Proven track record in driving seller engagement and performance.
Strong customer-first mindset with a commitment to service excellence.

Stackforce AI infers this person is a skilled professional in E-commerce operations with a focus on seller management and engagement.

Contact

Skills

Core Skills

Account ManagementE-commerce OperationsSeller Onboarding

Other Skills

Brand ManagementDocumentationCustomer ExperienceinboundCampaign ManagementSeller EngagementSchedulingMicrosoft ExcelEmailCustomer Relationship Management (CRM)Handling objectionsCustomer serviceFinaclenon-voiceChat

About

Skilled professional with hands-on experience in e-commerce seller onboarding and operational support with a strong track record of driving results across platforms like Flipkart. At Flipkart, I’ve successfully guided sellers through onboarding (NFBF & FBF models), resolved queries efficiently, and led initiatives to boost seller engagement and performance. I’ve also contributed to major campaigns like the OPT-IN Campaign, promoting Flipkart’s offer zone to enhance seller visibility and sales. 🔹 Key Strengths: Seller Onboarding & Transition (NFBF to FBF) E-commerce Operations (Flipkart platform) Ticket Management, Email Workflows Driven by a commitment to service excellence and continuous improvement, I bring a strong customer-first mindset whether supporting online sellers.

Experience

2 yrs 5 mos

Total Experience

1 yr 10 mos

Average Tenure

7 mos

Current Experience

Meesho

Key Account Manager

Sep 2025 – Present · 7 mos · Bengaluru, Karnataka, India · On-site

Driving growth and profitability by managing strategic seller accounts, optimizing category performance, and building long-term partnerships. Focused on data-driven decision-making, marketplace expansion, and enabling small businesses to thrive on India’s largest social commerce platform.

Brand ManagementDocumentationAccount ManagementE-commerce Operations

Startek india

Operations Executive

Nov 2023 – Sep 2025 · 1 yr 10 mos · Bengaluru, Karnataka, India · On-site

Spearheading end-to-end onboarding for new Flipkart sellers under NFBF and FBF models, ensuring smooth setup and activation.
Delivering tailored business insights and guidance to boost seller performance and sales.
Resolving seller issues via calls and structured email workflows with high first-contact resolution rates.
Driving proactive seller engagement through regular outbound calls and campaign promotions.
Led adoption of Flipkart’s OPT-IN Campaign, increasing seller visibility and profitability.
Consistently exceeded KPIs in seller onboarding, engagement, and ticket resolution.
Educating sellers on transitioning from NFBF to FBF, highlighting fulfillment and operational benefits.
Collaborating with cross-functional teams to resolve escalations swiftly and effectively.
Maintaining accurate seller records to support data-driven performance tracking and process optimization.

Customer ExperienceinboundSeller OnboardingE-commerce Operations