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Anup kumar Jha

Operations Associate

New Delhi, Delhi, India4 yrs 1 mo experience

Key Highlights

Proven track record in customer service management.
Strong expertise in client onboarding and acquisition.
Effective team leadership and management skills.

Stackforce AI infers this person is a Customer Service and Operations Management professional with a focus on B2B and B2C sectors.

Contact

Skills

Core Skills

Customer Service ManagementNew Client AcquisitionsClient RelationsOperations ManagementClient Onboarding

Other Skills

B2C e-commerceBattery Management SystemsBusiness DevelopmentBusiness-to-Business (B2B)CommunicationCorporate StrategyCustomer Relationship Management (CRM)Customer SatisfactionCustomer ServiceData AnalysisDispatchingEmpathyEnergy ManagementFullfillmentInventory Management

Experience

Indiamart intermesh limited

Assistant Manager

Oct 2022 – May 2024 · 1 yr 7 mos · Mumbai, Maharashtra, India · On-site

Customer Service ManagementNew Client AcquisitionsCustomer SatisfactionVendor Management

Oye! rickshaw

2 roles

Assistant Operations Manager

Apr 2021 – Oct 2022 · 1 yr 6 mos · New Delhi, Delhi, India · On-site

Client RelationsCustomer Service ManagementVendor ManagementtrackingTeam Management

Onboarding Specialist

Feb 2020 – Mar 2021 · 1 yr 1 mo · New Delhi, Delhi, India · On-site

Operations ManagementClient OnboardingTeam Managementmerchant onbOnboardingBusiness Development+1

Education

Lalit Narayan Mithila University, Darbhanga

Bachelor of Commerce - BCom — Accounting and Business/Management

May 2013 – Aug 2016

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