Shiwani Grover — Customer Success Manager

I’m a dynamic Customer Success and Operations professional with 3.5 years of experience leading high-performing teams in EdTech and FinTech. I specialize in blending customer empathy with operational efficiency—designing scalable systems that improve user retention, reduce escalations, and align cross-functional efforts to business goals. At Crio.Do, I led a 10-member team managing enterprise success journeys for 700+ users. I launched data-backed engagement campaigns, improved learner progress by 50%, and drove a 30% reduction in manual work through process automation using Google Sheets, WebEngage, and LSQ. One of my most rewarding initiatives was leading a Rewards & Recognition (R&R) project that significantly improved graduation and engagement metrics. I collaborated with the engineering team to move it from manual tracking to a platform-integrated solution, creating a long-term impact on learner motivation and retention. Previously at Byju’s, I worked on NACH and auto-debit ops, building strong cross-functional coordination and hands-on experience with tools like Salesforce and LeadSquared. I thrive in roles that require customer-first thinking, data-driven strategy, and team development. I'm currently exploring opportunities where I can lead Customer Success or Support functions at scale, drive user impact, and contribute to business growth.

Stackforce AI infers this person is a Customer Success professional with expertise in EdTech and FinTech sectors.

Location: Bengaluru, Karnataka, India

Experience: 4 yrs