M

Manik Rastogi

Business Development Executive

Gurugram, Haryana, India6 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in resolving complex customer issues.
  • Proficient in GDS platforms for travel solutions.
  • Strong commitment to customer satisfaction.
Stackforce AI infers this person is a Customer Success Specialist in the Travel industry.

Contact

Skills

Core Skills

Client Services ManagementCustomer SuccessCustomer Service

Other Skills

Analytical SkillsClient ServicesGDS platformsMicrosoft ExcelTeamwork

About

With a foundation in commerce from Delhi University, I've grown into an Escalation Specialist at Expedia Group, leveraging skills in teamwork, client services management, and customer success. My journey included a pivotal role as a Process Associate with IGT Solutions, where I honed my proficiency in GDS platforms like Amadeus and Sabre, ensuring an elevated travel experience for Expedia's clients. At Expedia Group, the team and I excel in resolving complex customer issues, contributing to the company's reputation for outstanding service. This role aligns with my dedication to customer satisfaction and my goal to continuously improve the travel booking experience. My approach integrates a keen understanding of business dynamics with a commitment to fostering positive client relationships, embodying the organization's values and enhancing its diverse and dynamic team environment.

Experience

Expedia group

Escalation Specialist

Aug 2022Present · 3 yrs 7 mos · Gurugram, Haryana, India

Client Services ManagementClient ServicesTeamworkCustomer Success

Igt solutions

Process Associate

Jul 2021Aug 2022 · 1 yr 1 mo · Gurugram, Haryana, India

  • I am working as a Universal Associate on GDS( Amadeus, Sabre, Farelogix), I handle the travel Queries Of EXPEDIA and I help people out for a Better Experience using EXPEDIA
Microsoft Excel

Byju's

Business Development Executive

Jan 2021Mar 2021 · 2 mos · India

Magenta power pvt. ltd.

Business Development Executive

Jan 2019Aug 2020 · 1 yr 7 mos · Navi Mumbai, Maharashtra, India

  • I worked as a Pre-Sales and Post-Sales Co-ordinator Where I need to Fulfil the requirements of EV charging solutions And Take proper feedbacks and Handle Queries related to the Logistics. I need to Work with Production and Sales team To Enhance the growth in Business.

Education

Delhi University

B.com.Hons.

Jan 2015Jan 2018

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