Jul 2021 – Nov 2023 · 2 yrs 4 mos · Mumbai, Maharashtra, India

• Responsible to drive transformation programs, develop new solutions, nurture and build new clients
• In my current role I lead programs covering end-to-end performance improvement with a focus on the below:
• Comprehensive transformation to drive sustainable and profitable growth
• Focus on digital enablement and build technology for transformation
• Value chain improvement to optimize route to market and cost to serve

Oct 2018 – Jun 2021 · 2 yrs 8 mos · Mumbai, Maharashtra, India

• Led multiple engagements focusing on Sales Transformation, CRM Implementation, GTM strategy, customer experience management, etc.
• Key assignments include:
• Extensive Channel development program focusing on Sales & Marketing coaching for Japanese OEM. Managed critical dealerships in West & North India delivering positive results compared to overall brand/market trend.
• GTM strategy and revenue enhancement for leading White Cement manufacturer with tangible benefit showcased through on-ground support, development of digital tools and enablers, governance and change workshops for management and field team, etc.
• Detailed assessment of current sales processes, gap areas and improvement solutions for ~10 priority dealer groups pan India for a large Indian OEM

Oct 2015 – Sep 2018 · 2 yrs 11 mos · Mumbai, Maharashtra, India

• Key Assignments include:
• ~3 year large transformation project across key aspects of sales & marketing coaching, digitization, customer centricity and future of retail for a German luxury OEM. Managed and conducted on-ground implementation of various interventions identified through multiple change management workshops, enablers for sustainable adoption, field-force workshops, etc. Counselling channel partners in business strategy formulation and execution.
• Designed and implemented revenue enhancement & customer acquisition strategy for an Indian QSR.

Oct 2013 – Sep 2015 · 1 yr 11 mos · Mumbai, Maharashtra, India

• Part of the Performance Improvement vertical at Ernst & Young focusing on Infrastructure, Industrial & Consumer products.
• Some major assignments include:
• Conducted in-depth market & customer assessment across key metro cities for largest global furniture retailer looking to foray in India; enabling them to understand the local market and prioritize their go-to-market strategy.
• Network enhancement strategy via Identification and selection of franchisee partners for one of the leading organized jewelry retailers in India
• Identification of additional revenue streams and portfolio enhancement for leading Facilities Management player in India by evaluating 100+ global and national players within the eco-system
• Diagnose cost reduction opportunities for one of Indias' leading FMCG companies with opportunities identified leading to ~10% bottom-line optimization

Aug 2011 – Sep 2013 · 2 yrs 1 mo · Mumbai, Maharashtra, India

• Part of the Performance Improvement vertical at Ernst & Young focusing on Infrastructure, Industrial & Consumer products.
• Some major assignments include:
• Multiple commercial due diligence engagements across sectors to assess business viability and potential across retail, supply chain, finance and current vs future potential, enabling the client to make an informed investment / merger decision
• Market entry strategy and business plan development for large South Korean retailer for their foray into the cash & carry business in Indian market
• Developed the market entry strategy, consumer insight analysis and business plan for luxury jewelry retailing in India for a leading diamond and jewelry manufacturer

Oct 2010 – Jul 2011 · 9 mos · Mumbai, Maharashtra, India

• Working closely with the CEO in devising the Media Strategy for priority clients. Independently, designated account planner for core accounts in the education, travel, retail and mass communication space - driving healthy quarterly growth.
• Part of 2-member team building the digital strategy vertical by quickly understanding available mediums, educating clients on important and need for leveraging digital media.

Sep 2008 – Feb 2010 · 1 yr 5 mos