Sanaa Shaikh

Customer Success Manager

Mumbai, Maharashtra, India10 yrs 7 mos experience
Highly Stable

Key Highlights

  • Proven track record in customer success management.
  • Expertise in strategic business development and HR practices.
  • Strong skills in program management and talent acquisition.
Stackforce AI infers this person is a Customer Success and HR professional with a focus on strategic business development.

Contact

Skills

Core Skills

Customer SuccessKey Account ManagementBusiness StrategyProgram ManagementTalent AcquisitionRecruitment Strategy DevelopmentHr Business PartneringBusiness DevelopmentClient RelationsProject CoordinationStrategic Business DevelopmentOperations ManagementBusiness Process Improvement

Other Skills

Account ManagementBudget MonitoringBusiness Growth StrategiesChange ManagementClient Retention ProgramsCompliance ManagementCross-team CollaborationCustomer Service ManagementData-Driven RecruitmentE-procurementEmployee EngagementEmployee RelationsGo-to-Market StrategyIT ProcurementKey Account Development

Experience

Keka hr

Customer Success Manager

Oct 2025Present · 5 mos · Hyderabad, Telangana, India

Customer SuccessClient Retention ProgramsUpsellingKey Account ManagementBusiness Growth StrategiesRevenue & Profit Growth

Clevertap

2 roles

Program Manager

Apr 2023Sep 2025 · 2 yrs 5 mos

Business StrategyGo-to-Market StrategyOperations ManagementProgram ManagementCross-team CollaborationReporting & Analysis+3

Talent Acquisition Partner

Feb 2022Apr 2023 · 1 yr 2 mos

Talent ScoutingRecruitment Strategy DevelopmentMarket IntelligenceData-Driven RecruitmentOffer Negotiation and OnboardingTalent Acquisition

Paytm

2 roles

Human Resources Team Lead

Promoted

Mar 2021Jan 2022 · 10 mos

Human Resources Generalist

Nov 2017Feb 2021 · 3 yrs 3 mos

HR Business PartneringProgram ManagementOperations Process ImprovementReporting & AnalysisEmployee EngagementCompliance Management

Trycube consulting services

Business Development Manager

Aug 2016Oct 2017 · 1 yr 2 mos

Sales DevelopmentNew Business DevelopmentProject ManagementClient RelationsKey Account DevelopmentAccount Management+1

T&m services consulting pvt ltd

Business Development Consultant

Apr 2015Jul 2016 · 1 yr 3 mos · Mumbai Area, India

Project CoordinationMarket ResearchReporting & AnalysisKey Account DevelopmentStrategic Business DevelopmentKey Account Management

Raymond limited

Project Management Intern

May 2013Jun 2013 · 1 mo

Business Process ImprovementOperations ManagementE-procurement

Education

North Maharashtra University

Master of Business Administration - MBA

Jun 2012Apr 2014

North Maharashtra University

Bachelor of Science - BS — Information Technology

Jan 2009Jan 2012

Stackforce found 100+ more professionals with Customer Success & Key Account Management

Explore similar profiles based on matching skills and experience