Nov 2024 – Jul 2025 · 8 mos · Jaipur, Rajasthan, India · On-site

• Worked directly with the founder at this fast-growing 30-person digital marketing agency to optimize operations across all departments. Got a front-row seat to how a scaling agency really works - and where things break down as teams grow.
• What I Learnt:
• Working across teams was eye-opening - Got to collaborate with 6+ departments (SEO, Sales, HR, Content, Design) and really understand where work was getting stuck and why processes that worked at 10 people were failing at 30.
• Solved their biggest time drain - Built an AI system that automated prospect research, data enrichment, and email personalization. The team went from spending hours on manual prospecting to generating double the quality leads monthly, while doing 70% less manual work.
• Made sales handoffs actually work - Streamlined how leads moved from marketing to sales, ran targeted outreach campaigns, and helped improve conversion rates by 20%. No more leads falling through the cracks or confused follow-ups.
• Became the go-to person for process improvements - Ended up helping with everything from HR onboarding workflows to SEO audits and content pipeline optimization. If something was taking too long or felt broken, teams would ask me to take a look.
• Learned by actually watching how work gets done - Spent time with people at every level, from the founders to individual contributors, understanding their daily frustrations and finding practical ways to make their work easier.

Jul 2022 – Oct 2024 · 2 yrs 3 mos · Gurugram, Haryana, India · Hybrid

• Spent nearly 2.5 years helping Fortune 500 pharma companies solve complex operational challenges through automation and process optimizations. Worked across everything from infrastructure management to data engineering, always focused on making work easier for the teams I supported.
• What I accomplished:
• Solved a major onboarding headache - Built an automation tool that cut new user setup from almost a week down to same-day completion. This made life easier for both IT and new hires, and became the standard process.
• Transformed pharma client targeting - Created a Python-based system that reduced manual targeting work and sped up refresh cycles from 6 months to monthly updates. Clients could respond to market changes 6x faster.
• Led a major data migration project - Managed the proof-of-concept for moving 1-2TB of critical pharma data to Delta Lake, including performance testing and cost analysis that guided the company's data strategy.
• Developed AI-powered marketing solutions - Created machine learning models that automated marketing strategy creation for multiple pharma clients, improving both efficiency and campaign performance.
• Bridge between tech and business teams - Regularly translated complex technical solutions into business language, ensuring projects delivered real value rather than just technical achievements.
• Day-to-day work included: Managing UAT testing processes, training teams on new platforms like Databricks, coordinating complex integrations, and always looking for ways to automate repetitive tasks.

Jan 2022 – Jun 2022 · 5 mos · Gurugram, Haryana, India · Hybrid

• Healthcare Analytics: Gained hands-on experience with enterprise-scale healthcare data workflows and regulatory compliance requirements for pharmaceutical clients.
• Data Migration: Contributed to ETL-Cloud Azure data migration project, ensuring data completeness and accuracy during transition from legacy systems to cloud infrastructure
• Quality Assurance: Conducted comprehensive delta checks and validated Slowly Changing Dimension-2 (SCD-2) functionality for critical pharmaceutical data transformations
• Automated Testing Processes: Developed automated log validation and structure testing workflows, reducing manual effort by 50% and improving testing efficiency for healthcare analytics platform
• Cloud Technologies: Worked extensively with Azure data services, learning cloud-based data engineering best practices and enterprise data management