May 2024 – Dec 2024 · 7 mos · Chennai, Tamil Nadu, India · On-site

• Prepared training reports and ad hoc analysis for PAN India locations.
• Coordinated training commitments and managed manpower management portals.
• Liaised with dealerships nationwide for nomination confirmation and attendance follow-ups.
• Created and maintained a shared Excel dashboard on Microsoft OneDrive for real-time, multi-location data entry and performance tracking by cross-functional teams.

Feb 2023 – May 2024 · 1 yr 3 mos · Chennai, Tamil Nadu, India · On-site

• Prepared and published performance reports for units across PAN India.
• Pulled raw data using SQL queries and uploaded cleaned data into dialers and CRM systems.
• Designed and delivered ad hoc reports and interactive dashboards using Power BI, employing DAX functions and visual filters.
• Generated and analyzed performance reports for digital campaigns (Google Ads, Meta) supporting strategic decisions.
• Monitored tele caller productivity metrics and provided insights to team leads via detailed reports and dashboards.

Apr 2021 – Nov 2022 · 1 yr 7 mos · Chennai, Tamil Nadu, India · On-site

• Coordinated new customer onboarding and scheduled cross-team meetings to align processes.
• Managed creation of new dealer IDs by coordinating with internal code teams.
• Prepared, shared, and managed over 20 sales and operational reports daily.
• Pulled data using SQL queries for reporting and analysis.
• Conducted payment follow-ups and managed dealer cheque and NACH processes with bank SPOCs.

Dec 2020 – Apr 2021 · 4 mos · Chennai, Tamil Nadu, India · On-site

• Scheduling the work based on production and follow-up with Production and quality team Managers for Allocating Executives working schedules as per production plan.
• Collating reports from team based on target production.
• Collecting EOF files from different teams and consolidating.
• Maintain hourly production details
• Downloading supporting files as per process

Jun 2018 – Nov 2020 · 2 yrs 5 mos · Chennai, Tamil Nadu, India · On-site

• Managed LMS data, coordinated trainer scheduling, and published PTRs.
• Executed training schedules by coordinating with clients, internal teams, and freelance trainers across regions.
• Managed LMS nominations and maintained comprehensive training histories.
• Prepared and published Post Training Reports (PTR) using Excel and PowerPoint.
• Arranged travel and accommodation for trainers and ensured timely delivery of training aids.
• Collected, aligned (using Excel macros), and consolidated training program data for management review.
• Created reports and dashboards by pulling data using SQL queries and utilized Power BI for performance visualization.
• Communicated with certified trainers, assigned training schedules, and responded promptly to queries.
• Awarded Certificate of Achievement for outstanding performance in 2019–2020.

Aug 2016 – Nov 2017 · 1 yr 3 mos · Chennai, Tamil Nadu, India · On-site

• To monitor customer portal , download daily plans using EXCEL FORMULAS convert them into production plans.
• To co-ordinate with customer to ensure the parts reaching on time without any time delay.
• To monitor the customer plan and communicate with local team to ensure the filling up of FG Area with necessary stock.
• Dispatching appropriate parts with appropriate labels without any LINE STOP at customer site.
• Generating reports from raw data based on the project requirement.
• Mail interaction of Client.
• Interaction with quality department
• Maintaining Inventory Stock.
• Maintaining Logistics Inward and Outward adherence timings.
• Maintaining Sales Datas

Jan 2014 – Nov 2015 · 1 yr 10 mos · Chennai, Tamil Nadu, India · On-site

• During this period carrying out field servicing of the following medical equipment's
• Multi Parameter Monitors – General meditech, China
• Syringe Pumps – Wit pump, China
• Infusion Pumps- ST 1000, Brazil
• Ventilators – Carefusion, USA
• Pulseoximeters – Nonin, USA Med choice, Beijing.
• Installation , Demo, Maintenance and servicing of the above medical equipments
• Payment follow ups.
• Installation of motherboards , powerboards

Jul 2013 – Jan 2014 · 6 mos · Bengaluru, Karnataka, India · On-site

• SPECIALIZATION:
• During this I carried out calibration and Quality check of biomedical equipments in
• Various hospital organizations like (Fortis Hospital Bangalore, Indo American Hospital Hyderabad, Etc...)
• Maintenance& calibration of hospital equipments given below:
• Infusion &syringe pumps
• Incubators & warmers
• Phototherapy units
• Fetal monitors
• ECG
• Defibrillator
• Treadmill
• Pulseoximeters
• Multipara, cardiac, fetal monitors
• Centrifuges
• Handled Datrend Simulators and Analysers
• Carrying out the work individually at customer sites.

Jul 2012 – Jul 2013 · 1 yr · Bengaluru, Karnataka, India · On-site

• SPECIALIZATION:
• During this I carried out calibration and Quality check of biomedical equipments in
• Various hospital organizations like (Sagar Hospital Bangalore, Yashoda Hospitals Hyderabad, Apollo groups Etc...)
• Maintenance& calibration of hospital equipments given below:
• Infusion &syringe pumps
• Incubators & warmers
• Phototherapy units
• Fetal monitors
• ECG
• Defibrillator
• Treadmill
• Pulseoximeters
• Multipara, cardiac, fetal monitors
• Centrifuges
• Test and calibrate components and equipment following manufacturers' manuals and troubleshooting techniques, using hand tools, power tools and measuring devices.
• Calibrate medical equipments using FLUKE test equipments.
• Performed installation and demo of the products
• Carrying out the work individually at customer sites.
• Handled Simulators and Analyzers of FLUKE Test equipment's.