Jul 2014 – Sep 2022 · 8 yrs 2 mos · Mumbai, Maharashtra, India

• Maintaining strong relationships with the clients (including CIO level relationships) and increasing market share in the accounts and improves penetration. This role is dominantly sales focused.

Sep 2011 – Jul 2014 · 2 yrs 10 mos · Kolkata Area, India

• Gaining and retaining new large enterprise customers in Eastern India for augmentation of sales and revenues.
• Managing and positioning products and services of telecom such as PRI, Centrex, DIA, VPN, Leased Line
• Connectivity, IDC, ACS, VC and other Datacentre Solutions.
• Coordinating and interacting with clients in the form of presentations, meetings, live demos, proposals of products
• & services for pre and post sales and for resolving issues.

Dec 2008 – Sep 2011 · 2 yrs 9 mos

• Increased the allocated accounts through consultative selling and studied the IT infrastructure of the clients;
• offered suitable services for their voice and data connectivity.
• Provided solutions to improve cost / efficiency to the clients after a details analysis of their business processes
• with help from a team of solution architects.
• Ascertained maximum usage of the deployed services. Made efforts to gain the biggest share of the telecom
• spend in an account.
• Understood and addressed the service issues, worked closely with ECSD team to have maximum uptime and
• controlled the churn out of numbers.
• Handled timely collection and ensured timely realization of billed revenue from the allocated set of accounts.
• Attended to complaints and requests and adhered to the SLAs (Service Level Agreement) within TAT (Turn
• Around Time) required.
• Attainments:
• Essayed a stellar role in elevating the RMS (Revenue Market Share) from 8% to 24% in the given set of accounts.
• Received the following awards:
• o Star of the Month for being the biggest contributor to the OB revenue for August 2010.
• o Star of the Month for cracking the biggest MSO deal (INR 1.05 cr) in February 2011.
• o Certificate of Excellence for driving Photon+ sales during August ­ October 2010.
• Recognised as a high potential employee during the appraisal for the year 2010-11.
• Efficiently started selling dark fiber to MSOs and drove circle revenue to Rs. 5.8 crs.
• Key clients handled

Jun 2008 – Dec 2008 · 6 mos

• Oversaw the ad sales for Major Accounts II Category (Corporate Sector) in Kolkata for publications such as
• Hindustan Times, Mint & Hindi Hindustan.
• Drove revenues through advertisements for both local to Eastern India editions and local for any national editions
• in the above mentioned categories.
• Structured the brand image and media plans of the client and gave them optimum media solutions.
• Attainments:
• Efficiently conceptualized and brought out a high revenue yielding supplement on real estate ­ HT Estate.
• Key clients handled: ITC

May 2006 – Jun 2008 · 2 yrs 1 mo

• A member of Citi Group), Kolkata
• Joined as Management Associate and rose to the post of Branch Manager
• Established new tie-ups, recruited, trained and retained DSAs and DSTs in order to attain targeted business
• volume and identified new business opportunities.
• Framed the segmentation strategy as well as related cross-selling & up-selling strategies to create innovative
• sales promotions and marketing campaigns.
• Elevated the branch's profitability by identifying & adopting cost efficient business practices and sustained low
• delinquent portfolio of the branch by using collection tools such as extensions and rewriting of the account.
• Led a team of high performing RM and CRMs to achieve branch quarterly targets, customer service TAT and
• maintained a healthy portfolio.
• Supervised critical credit tasks such as underwriting of loans up to 125k, analyzing the risk on a customer account
• on the basis of ability and intention, etc.
• Imparted training to members and led a team of CSOs (Customer Service Officer) to ensure the customer service
• TAT is met at a branch level.
• Ascertained that the business processes were in sync with Citi Group compliance policy.

Jan 2005 – Jan 2005 · 0 mo

Jul 2002 – May 2004 · 1 yr 10 mos

• Handled business development in the entire Orissa Region and made budgets / plans for research and
• development of release of new regional titles.
• Structured frameworks for competitors tracking & effective devised counter strategies.
• Attainments:
• Given a special Power of Attorney to oversee branch operation at Cuttack.
• Successfully achieved annual sales volume of Rs. 4 Crores independently.
• Played a major role in generating demand for regional titles to a critical mass levels.
• Started the Cuttack Branch from scratch and drove the business upto Rs 4 crs in two years.
• Any new markets mapped: Western & coastal Orissa
• Sales achieved over Rs. 4 Crores. was against a target of Rs 2.5 Cr
• TRAININGS ATTENDED
• Optimising Skills with SPIN® by Huthwaite International.
• Power Base® Selling Course by Holden Internation.