Mohit Malik

Director of Engineering

23 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in managing Human Capital & Benefits operations.
Proven track record in stakeholder management across multiple geographies.
Certified in Six Sigma and Lean Six Sigma methodologies.

Stackforce AI infers this person is a Healthcare Operations Leader with expertise in Business Transformation and Stakeholder Management.

Contact

Skills

Core Skills

Stakeholder ManagementBusiness TransformationBusiness DevelopmentHealthcare OperationsService Delivery

Other Skills

BFSIBPOBusiness ContinuityBusiness Process ImprovementBusiness Process Outsourcing (BPO)Business Process Re-engineeringCRMChange ManagementClinical TestingEmployee EngagementEscalation ManagementHealthcareHealthcare Revenue Cycle ManagementInterface with Vendor Management TeamsLeadership

About

Experienced in successfully running businesses within the following verticals/areas - Retirement (Actuarial Valuations & Pensions), Healthcare, RCM, Health & Benefits, Commercial Finance, Consumer Finance. Managed businesses and stakeholders across various geographies like US, Canada, UK, Ireland & APAC countries. GOLD Certified (Genpact Operations Leader Program Graduate), Six Sigma Green Belt Certified (GE & Mercer), Lean Six Sigma Trained. - Stakeholder Management - Business Development - Solution Design Support - Requirement Gathering - RFx/Solutioning - A/C Management (Healthcare, Insurance, Employee Benefits & Coverages) - Escalation Management - P&L/Revenue Management - Process/Business Transformation - Interface with Vendor Management Teams - Robotics & Process Automation Currently managing Actuarial, Pension, Health & Benefits businesses under the Human Capital & Benefits segment.

Experience

Willis towers watson

Director - Head of Operations - Human Capital & Benefits (Health, Wealth & Careers)

Oct 2016 – Present · 9 yrs 5 mos · India

Managing the Human Capital & Benefits vertical inclusive of Health & Benefits and Retirement (Actuarial Valuations, Pensions, Health & Benefits Administration) businesses for WTW Global Delivery and Solutions, India.

Stakeholder ManagementBusiness DevelopmentSolution Design SupportRequirement GatheringEscalation ManagementP&L/Revenue Management+3

Mercer

2 roles

Principal (Vice President) @ Mercer India

Sep 2014 – Sep 2016 · 2 yrs

Expertise and significant exposure to US Operations
GOLD Certified (Genpact Operations Leader Program Graduate), Six Sigma Green Belt Certified, Lean Six Sigma Trained.
Stakeholder Management
Business Development
Solution Design Support
Requirement Gathering
RFI/RFP Process
A/C Management (Insurance, Employee benefits & Coverages)
Escalation Management
P&L/Revenue Management
Process/Business Transformation
Interface with Vendor Management Teams

Stakeholder ManagementBusiness DevelopmentSolution Design SupportRequirement GatheringEscalation ManagementP&L/Revenue Management+2

GM Operations

Sep 2011 – Sep 2014 · 3 yrs

Managing multiple new transitions and strategic projects/initiatives. Also lead operations for multiple geographies including US, Canada, UK & Ireland in the Trust Accounting, Insurance and Human Capital space.

Genpact llc

5 roles

Assistant Vice President (Healthcare)

Oct 2008 – Sep 2011 · 2 yrs 11 mos

Handled US healthcare operations as a Service Delivery Leader responsible for the Clinical, RCM & Medical Coding Vertical for one of the largest healthcare technology services company in US.
Worked closely with the US & Global business development leaders & groups to identify new business/revenue opportunities through mining of existing clients as well as solutioning/pitching for new clients/business wins
Extensively involved in pre/post sales activities (RFX, solutioning, contractual and commercial proposals) for potential new businesses and clients
Handled multiple CXO level client visits from an end to end perspective – from logistics to boardroom presentations
Representing healthcare vertical to potential external clients for new business opportunities
Responsible for service delivery of processes involving review of healthcare policies from medical coding and clinician's perspective, conducting clinical testing and automation of payer and provider facing software applications, healthcare revenue cycle management processes (RCM) and healthcare medical bill review of auto insurance, workman compensation and general liability claims
Handling of niche profiles like clinicians, certified & non certified medical coders, life sciences graduates, EDI specialists, RCM billers, healthcare domain trainers
Maintaining an evolving Quality framework
Ensuring productivity benefit & gain to clients through process improvement, innovation & re-engineering opportunities/initiatives
Following a rigorous client communication schedule at all engagement levels and periodic reporting of key process metrics through dashboards & monthly/quarterly operational and governance reviews.
P&L custodian for maintaining budgetary control
Performing & delivering on SLA’s (Service Level Agreements)
Ensuring BCP readiness of mission critical processes
Hiring, training & integration of new hires
Monitoring & reporting of KPI’s (Key Performance Indicators)

Service DeliveryHealthcare OperationsClinical TestingHealthcare Revenue Cycle ManagementP&L Management

Senior Manager

Promoted

Jan 2007 – Sep 2008 · 1 yr 8 mos

Nominated for 1st Batch of GOLD (Genpact Operations Leadership Development) program under which did a stint in Business Continuity Planning & Disaster Recovery Mgmnt (BCP - DRP), Corporate Human Resources and Healthcare Operations.