David Varte

Chief Operating Officer

Bengaluru, Karnataka, India19 yrs 1 mo experience
Highly Stable

Key Highlights

  • Proven leadership in operations and process excellence.
  • Expertise in customer experience and service recovery.
  • Strong background in business process design and management.
Stackforce AI infers this person is a seasoned operations leader in the e-commerce and BPO sectors.

Contact

LinkedIn

Skills

Other Skills

Account ManagementAnalytical SkillsBPOBusiness Process DesignBusiness Process ImprovementBusiness TransformationCRMCSATCall CentersContact CentersCorrective and Preventive Action (CAPA)Cross-functional Team LeadershipCross-team CollaborationCustomer ExperienceCustomer Satisfaction

Experience

19 yrs 1 mo
Total Experience
5 yrs 3 mos
Average Tenure
3 yrs 2 mos
Current Experience

Kredit.pe

Head of Operations

Apr 2023 – Present · 3 yrs 2 mos · Bengaluru, Karnataka, India · On-site

Wetradeapp

Head of Operations

Apr 2022 – Apr 2023 · 1 yr

  • Oversaw Business, Growth and CX Operations

Flipkart

4 roles

Associate Director (Process Excellence & Design)

Apr 2020 – Apr 2022 · 2 yrs

Senior Manager II (Operations, Process Excellence & Design)

Promoted

Jan 2015 – Mar 2020 · 5 yrs 2 mos

  • Led Service Recovery & Social Media Operations along with Process design for Large Appliances and Furniture categories at CX

Senior Manager 1 (Operations)

Jul 2014 – Dec 2014 · 5 mos

  • Owned Escalations Management (Overall Design and Execution)

Manager (CX Operations)

Feb 2013 – Jun 2014 · 1 yr 4 mos

Sutherland global services

3 roles

Team Manager

Oct 2011 – Feb 2013 · 1 yr 4 mos

Area Manager

Promoted

Oct 2010 – Oct 2011 · 1 yr

Quality Analyst

Feb 2007 – Oct 2010 · 3 yrs 8 mos

Education

Indian Institute of Management, Kozhikode

Master of Business Administration - MBA

Jan 2023 – Jan 2025

Mizoram University

Bachelor of Science (B.Sc.) — Chemistry

Jan 2000 – Jan 2003

St. John's Higher Secondary School, Mizoram, India

Jan 1995 – Jan 2000

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