Pratham Hans Marwaha — Customer Success Manager
Customer Success Leader driving growth for SaaS & AI companies across APAC. Over 7+ years, I’ve helped enterprise clients achieve adoption, expansion, and retention delivering 120%+ NRR and scaling portfolios worth $1.5M+. Recognized as a President’s Club achiever, I specialize in building CX strategies, mentoring CSM teams, and driving multimillion-dollar outcomes. If you’re building in SaaS or AI, let’s connect, I’m always open to conversations on scaling customer success, GTM strategy, and driving measurable impact.
Stackforce AI infers this person is a SaaS Customer Success Leader with expertise in GTM strategy and client retention.
Location: Bengaluru, Karnataka, India
Experience: 6 yrs
Skills
- Customer Success
- Account Management
- Upselling
- Go-to-market Strategy
- Sales Management
Career Highlights
- Achieved 120%+ NRR for enterprise clients
- Scaled portfolios worth $1.5M+
- Recognized as a President’s Club achiever
Work Experience
SpotDraft
Customer Success Lead APAC - Strategic Accounts (1 yr 10 mos)
Senior Customer Success Manager - APAC (1 yr 4 mos)
Cooby
Senior Account Executive - GTM Strategist (3 mos)
AppTweak
Account Executive + Customer Success Lead (8 mos)
Business Development Manager - Founding Team (1 yr 11 mos)
Flare HR
Business Development Associate (3 mos)
González Byass
Business Consultancy Project (4 mos)
Sprinklr
Marketing Intern (2 mos)
Education
Masters Of Management(C.E.M.S) at The University of Sydney Business School
Master's degree at Esade
CEMS Master’s in International Management at CEMS - The Global Alliance in Management Education
Bachelor of Business Administration (BBA) at JAIN College
Indian Council For Secondary Education at Baldwin Boys High School