Sep 2022 – May 2023 · 8 mos · Delhi, India

• Managing the start up ecosystem across segments. Imperative in bringing in new businesses and garner existing clients.
• Responsible for Technology business for Contingency Professional Search services, Project based Talent Acquisition and various Talent solutions services. Serve the Mid to Senior level talent needs of clients across the technology vertical from Products, Services, E commerce & outsourcing sectors.
• End to End Leadership recruitment process for hiring and client relations. Managing full lifecycle recruiting processes to deliver mandate requirements.
• Client onboarding – Partnering with early and mid-stage startups in tech domain across Finance, Edtech, media, gaming and Agri-tech. Onboarding the clients for both retained and contingent mandates.

Apr 2021 – Sep 2022 · 1 yr 5 mos

• Creating a customer centric culture across organization by driving business value based on
• customer delight. Define and implement standards/procedures for ensuring optimal customer
• experience across customer subbase of 1.5 Lakhs across North Cities.
• ▪ Develop processes and quality guidelines for customer care team by analyzing process
• performance data and feedback received from the customers at various touch points.
• ▪ Process Management and Implementation to decrease complaints at the call center and
• improvement of CSAT scores.
• ▪ Implement various customer retention strategies, performance matrices based on analysis of
• customer behavior, ensuring churn under 2% month on month.

Apr 2019 – Apr 2021 · 2 yrs

• ▪ Building Sales Team from scratch and consistently delivering high performance by meeting target and improvement in quality of
• sale.
• ▪ Executing Process improvements to reduce TAT to connect new customers resulting to
• increase in customer satisfaction and better team management.
• ▪ People development – Increasing productivity via measures like- employee profiling,
• training, coaching, career path planning along with tactical interventions like incentive
• planning and brand positioning.
• ▪ Driving Strategic Initiative- Pioneering the Delhi expansion project by strategic planning,
• market research, competitive analysis, market analysis and sales forecasting.

Jun 2018 – Jun 2019 · 1 yr

• Driving market expansion and profit growth for Hyderabad Realty business.
• ▪ Productivity enhancement of Sales team by 30% from the last 5-year trend.
• ▪ Closely involved from ideation to commercialization in New Product Development for a
• niche market categDriving market expansion and profit growth for Hyderabad Realty business.
• ▪ Productivity enhancement of Sales team by 30% from the last 5-year trend.
• ▪ Closely involved from ideation to commercialization in New Product Development for a
• niche market category to build brand equity.
• ▪ Driving Highnet growth for the in over 5 years

Jun 2017 – Jun 2018 · 1 yr

• Management trainee in the Accelerated Management Development Program.
• Putting in place a robust process to improve service experience for newly acquired customers across Bangalore.
• Designing a process to decrease customer dependency on the customer care by identifying key call drivers and proactively providing the information to the customers based on the findings
• Identifying customers with repeated service issues and implement preventive measures to improve their service experience.
• Relationship building by maximizing interaction with the customers and capturing the reasons leading to dissatisfaction and churn.

Apr 2016 – Jun 2016 · 2 mos · Bengaluru, Karnataka, India

• Responsible for Client Servicing for Vodafone Mobile Services Limited and SABMiller India Ltd.
• Performed Brand Audit and Market Research for Vodafone by visiting MBOs across Bangalore.
• Carried out Advertisement analysis of competitors for various brands under SABMiller.
• Proposed #FunWithU digital marketing campaign for Vodafone U that was implemented on social media platforms.

Aug 2014 – Jun 2015 · 10 mos

• Application testing and Quality Assurance. It involved both functional and quality testing through:
• 1. Preparing test plans and test scenarios
• 2. Preparing and executing test cases
• 3. Defect tracking in RTC
• 4. Quality testing
• The role was augmented to that of business analyst which required me to do
• 1. Requirement analysis
• 2. Preparation and documentation of Use cases
• 3. Design wireframes
• Tool worked on: Visio.

Jun 2013 – Jul 2013 · 1 mo

• Web Portal Development