Kumar Partho Talukdar

Associate Partner

Bengaluru, Karnataka, India15 yrs 3 mos experience

Highly Stable

Key Highlights

15+ years in customer advocacy and analytics.
Led customer experience design for India's largest e-commerce player.
Expert in data-driven business solutions for Fortune 500 firms.

Stackforce AI infers this person is a Customer Experience and Analytics expert in E-commerce and Consulting industries.

Contact

Skills

Core Skills

Customer ExperienceAnalyticsCustomer JourneySoftware Engineering

Other Skills

Analytics solutionsAutomationBusiness AnalysisBusiness AnalyticsBusiness IntelligenceBusiness performance trackingBusiness plansCRMClient RelationsCost optimizationCustomer LoyaltyCustomer Relationship Management (CRM)Customer journey analyticsCustomer-centric analysisData Analysis

About

Experienced business leader with 15+ years of experience in Customer advocacy, analytics, consulting and delivering data-driven business solutions for multiple Fortune 500 firms across various domains like e-commerce, retail, digital, pharma, and finance. Specialized in converting analytical insights into valuable business actions. Headed the customer experience design team for the largest e-commerce player in India. Served as the custodian of customer experience for the entire organization with the aim of safeguarding customers' interests and enhancing their experience on and off the platform. Proven success in driving business and key projects with insightful and innovative solutions that help create value for organizations and end users. Strong background in analytics and hands-on experience with decision sciences techniques and tools. Worked in the following areas: Customer experience improvement, Digital transformation strategy, Journey analytics, Web-analytics, Account management, and optimization, Customer Insights, Customer Loyalty, Text analytics, Customer engagement analysis, Digital campaign management, Store performance analysis Technical skills: SQL, R, Excel-VBA, SAS, Tableau Personal finance enthusiast: https://www.finstartin.in/

Experience

Flipkart

Associate Director - Customer Experience Design

Aug 2021 – Apr 2023 · 1 yr 8 mos · Bangalore Urban, Karnataka, India

Driving customer experience and cost optimization by implementing impactful multifacet initiatives powered by analytics solutions. Supporting business units with their strategy to improve their CX score and core business metrics.

Customer experienceCost optimizationAnalytics solutionsAnalytics

[24]7.ai

3 roles

Senior Manager - Customer Journey Analytics and Consulting

Promoted

Oct 2017 – Jul 2021 · 3 yrs 9 mos

Leading the delivery for the 'Customer journey analytics' team and helping businesses achieve their objectives by providing analytics solutions and actionable business plans.

Customer journey analyticsAnalytics solutionsBusiness plansAnalyticsCustomer journey

Senior Manager - Business Analytics and Consulting

Apr 2017 – Oct 2017 · 6 mos

Manager - Business Analytics and Consulting

Apr 2015 – Mar 2017 · 1 yr 11 mos

Mu sigma

3 roles

Manager

Jan 2014 – Mar 2015 · 1 yr 2 mos

Associate Manager

Promoted

Jan 2012 – Dec 2013 · 1 yr 11 mos

Complete handling and managing of projects for a top global retailer in the field of analytics. handled teams of more than 10 members.
Handling all the stages in the project cylce: Proposal, Planning, Training, Execution, Testing, Implementation, Hand-over.

Project managementTeam managementAnalytics

Senior Business Analyst

Apr 2010 – Dec 2011 · 1 yr 8 mos

Worked for a large pharma company and a large e-commerce retailer. Helped them track their business performance by identifying the key KPIs for business and implemented ways to track them on a regular basis. Performed customer-centric analysis to help them in their customer retention strategies

Business performance trackingCustomer-centric analysisAnalytics

Infosys technologies ltd

Software Engineer

Sep 2005 – May 2008 · 2 yrs 8 mos

Worked on Cognos Query 7.4 Was responsible for the complete automation and execution of the testing cycles prior to any major or minor release of the product. Was leading a team of four members. Other tasks involved automation of tests specs using winrunner,, scheduling the work for the team members, mentoring and assisting other team members understand the business logic of the product, the processes followed and various technical tools & frameworks used.

AutomationTestingSoftware Engineering