Mar 2024 – Apr 2025 · 1 yr 1 mo · Noida, Uttar Pradesh, India · Remote

• Served as the primary point of contact for 20+ clients, managing onboarding and relationships, which contributed to a 90% client retention rate.
• Increased client satisfaction scores by 15% through proactive communication, timely resolution of issues, and personalized support.
• Coordinated 30+ projects with cross-functional teams (design, marketing, and tech), achieving 95% on-time delivery aligned with client expectations.
• Conducted monthly client review sessions, gathering feedback and driving 20% improvement in overall service efficiency by sharing insights with leadership.

May 2023 – Mar 2024 · 10 mos · Pune, Maharashtra, India · Remote

May 2023 – Jun 2023 · 1 mo · Delhi, India · On-site

• As a DC Crew Member, I played a crucial role in the Indian Premier League (IPL) season from May to June.
• Event Operations:
• Assisted in the setup and teardown of the stadium infrastructure, ensuring all equipment and facilities were in proper working condition.
• Collaborated with the event management team to ensure smooth operations and efficient execution of various tasks.
• Fan Engagement:
• Interacted with fans, providing them with information and assistance to enhance their match experience.
• Supported promotional activities, contests, and giveaways to engage fans.
• Problem Solving:
• Adapted quickly to dynamic situations, demonstrating excellent problem-solving skills under pressure.
• Resolved operational issues efficiently and effectively, minimizing disruptions to the event flow.

Mar 2022 – Mar 2023 · 1 yr

• Develop and maintain relationships with clients to understand their needs and ensure their satisfaction with our products and services
• Proactively identify and address any potential issues or concerns that may arise, and work with the appropriate teams to find timely solutions
• Conduct regular check-ins with clients to assess their progress and offer guidance on how to best utilize our products to achieve their goals
• Collaborate with our product development team to provide feedback on features and functionality that would benefit our clients
• Provide training and support to clients to ensure they are fully equipped to use our products effectively
• Monitor and report on key metrics to measure client satisfaction and identify opportunities for improvement

Mar 2022 – Mar 2023 · 1 yr

• Develop and maintain relationships with clients to understand their needs and ensure their satisfaction with our products and services
• Proactively identify and address any potential issues or concerns that may arise, and work with the appropriate teams to find timely solutions
• Conduct regular check-ins with clients to assess their progress and offer guidance on how to best utilize our products to achieve their goals
• Collaborate with our product development team to provide feedback on features and functionality that would benefit our clients
• Provide training and support to clients to ensure they are fully equipped to use our products effectively
• Monitor and report on key metrics to measure client satisfaction and identify opportunities for improvement

Jun 2017 – Jan 2022 · 4 yrs 7 mos · Gurugram, Haryana, India

• As a Senior Sales Consultant at PolicyBazaa.com, I am responsible for driving revenue growth by selling various insurance products to potential customers. With extensive experience in sales and a deep understanding of the insurance industry, I consistently exceed sales targets and establish long-lasting relationships with clients.
• Key Responsibilities:
• Identify and target potential customers by developing and executing effective sales strategies
• Conduct market research to stay up-to-date with industry trends and competitive offerings
• Build and maintain strong relationships with clients, acting as their main point of contact throughout the sales process and beyond
• Communicate the benefits of various insurance products and tailor recommendations to meet the specific needs of each client
• Negotiate prices and terms of sales agreements to ensure customer satisfaction and achieve sales targets
• Collaborate with cross-functional teams, including underwriting, claims, and customer service, to ensure seamless customer experiences
• Continuously evaluate and improve sales processes and strategies to maximize efficiency and revenue growth
• Provide guidance and mentorship to junior sales team members to support their growth and development