Mar 2025 – Present · 1 yr

• Building an AI-first background verification product

Nov 2024 – Present · 1 yr 4 mos

• Designing an AI agent that continuously speaks to employees over 1:1 calls, understands their level of satisfaction at the company throughout their time & suggests actions to improve company culture with analytics.
• Developing actionable insights & reporting using AI based on company-wide eNPS, engagement surveys, recognitions, feedback & user activity on the platform.
• Launched company-wide suggestion box, peer-to-peer feedback, top-down bonus modules & enterprise integrations with Google Chat to open sales opportunities in APAC.
• Planning a one-year product roadmap to become an end-to-end employee engagement platform.

Aug 2024 – Oct 2024 · 2 mos

• Built a closely-knit HR & customer success community in the Bay Area as an extension to The Shape of Work community (15K+ people community in India) to gather product feedback, devise GTM strategy for the West Coast in the AI search/automations space & build brand presence.
• Conducted 30+ GTM feedback calls with enterprise & startup CXOs/VPs through conferences across San Francisco, San Mateo & other parts of the Bay Area.
• Hosted local events for HR leaders, Customer Success leaders & CXOs to discuss challenges in enterprise search, internal employee ticketing & productivity.

Dec 2022 – Aug 2024 · 1 yr 8 mos

• Devised an MVP ChatGPT integration inside Slack that grew to 3,000+ organizations and 18,000+ users in 8 weeks. The onboarding funnel marked 79% activation & 1% conversion from a free trial to a paid plan.
• Launched v2 to absorb information from company documents & resolve employee queries with GPT-4. This increased the average revenue per subscriber by 15x.
• Scheduled GTM calls with 30+ ICPs and identified a workplace integration strategy to increase adoption and distribution among customers. This increased adoption of our moat feature by 4x within 6 months.
• Designed an internal employee helpdesk to automate IT, HR and manager escalations with AI. This opened our entry to mid-market companies and increased our minimum annual contract values by 6.3x.
• Developed a multi-level search mechanism to reduce AI hallucination and search failures improving our reliability to answer questions correctly from 50% to 70%.
• Introduced an automatic AI trigger to drive adoption across internal teams and maintain retention. This maintains the average revenue per subscription for 6+ months for every paid customer.
• Launched agentic frameworks to break into new problem statements faced by engineering teams, product teams & customer facing teams (CX, CS, etc.). This increased penetration from 30% to 70% within clients in the US and European markets.

Apr 2022 – Apr 2023 · 1 yr

• Leading Trivia, an employee engagement and virtual team bonding solution for Slack & Microsoft Teams used by 30,000+ organizations & 500,000+ users globally
• Leading VirtualCoffee, a Slack app that helps colleagues build connections and break internal silos every week
• > Went to market within 6 weeks
• > 30+ active companies and 2,000+ MAU in 4 weeks
• Leading Onboarding, a team productivity app that helps new hires build connections with employees right inside Slack
• > Went to market within 4 weeks
• > 10+ active companies and 100+ MAU in 1 week
• Leading Lounge, a real-time video conferencing, employee engagement and collaboration platform deeply integrated within Slack
• > In beta; testing with 2 customers
• > GTM deadline: July

Jun 2021 – Mar 2022 · 9 mos

• Constructed a plan of action to launch Trivia in a new market and on top of new technology, scoped out the product end-to-end from user journeys to integrations to delivery, shaped a GTM strategy and shipped an MVP within 8 weeks
• Conducted over a hundred demos and user interviews to assimilate product demand, analytics, feature discovery and more; used these insights to run experiments and increase activation from 17% to 59%
• Designed end-to-end wireframes for developing new product features, improving UX and optimizing user journeys
• Shipped VirtualCoffee (one of the largest features in the product) to increase our hold over our competitors
• Supervised client services teams for 7 products and developed relationships with clients over emails, calls and events
• > Leveraged these relationships to close enterprise deals worth $25,000+ ARR for Trivia
• > Evaluated client experiences to conceptualize feedback, build new features and redesign product roadmaps

May 2021 – Jun 2021 · 1 mo

• Developed an entire website for a product from design to tech to marketing
• Crafted all product communications from scratch for Trivia and EngageWith
• > Designed landing page wireframes with complete copy
• > Administered email campaigns - onboarding, promotional and transactional - on Mailchimp
• > Drafted case studies on enterprise clients to expedite sales enablement strategies
• > Authored all knowledge base content - articles, decks, walkthrough videos - for Trivia & EngageWith

Jul 2020 – Apr 2021 · 9 mos

• Closed Enterprise deals for a product within 6 months of its release
• Wrote all communications from scratch for 2 products (landing page wireframes, product copy, onboarding & transactional emails)
• Lead campaigns for 3 Product Hunt launches: ranked in the top 5 products of the day each time
• Engaged 2,000+ professionals with a weekly newsletter after converting them from a project that reached more than 2 million people

Jan 2020 – Jun 2020 · 5 mos

• Strategising marketing efforts to engage the HR community and share our vision for a seamless recruitment process.
• Communicating our belief in how blockchain revolutionises how background verifications can be enforced.
• Planning tactics that disseminate the possibility of tracking applications with attested verifications and ratified profiles seamlessly.
• Curating content that brings value to enterprises for engaging employees and developing a constructive working culture.
• Developing brand identity in the HR community and in the lives of every student, every professional and changing how people look at recruitment.
• Content marketing for Springworks blog and employer branding.
• Email marketing for our background verification product - SpringVerify.
• Product onboarding, structure, workflow and communications design.
• Taking feedback and testimonials from founders, managers and executives from various businesses for our B2C product - SpringVerify on WhatsApp.