Amrita Padmanaban

Technical Program Manager

Chennai, Tamil Nadu, India7 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Launched Freshworks Startup Program with 100+ VC partnerships.
Expert in customer journey optimization and churn reduction.
Proven track record in scaling startup communities.

Stackforce AI infers this person is a SaaS expert with a strong focus on customer experience and partnership development.

Contact

Skills

Core Skills

Program ManagementCustomer ExperienceStrategic PartnershipsPartnership DevelopmentClient AcquisitionSalesData AnalysisProject Management

Other Skills

CommunicationCustomer InteractionCustomer RetentionCustomer SatisfactionLaunch OperationsLeadershipMarket AnalysisMarket ResearchMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMigration ProjectsProblem SolvingProcess ImprovementProduct Demonstration

About

Currently leading SMB and commercial sales programs. Think strategy, execution, and all the chaos in between. Before this, I helped smooth out customer journeys, handled big migrations, and tackled churn head-on. A career highlight: launching the Freshworks Startup Program and partnering with 100+ VCs to support startups (and keep things fun). I’m all about building programs that scale and growing into a leadership role where I can support and develop great teams.

Experience

Freshworks

3 roles

Technical Program Manager - Global CX

Promoted

May 2023 – Present · 2 yrs 10 mos

Working with the Expansion team to support customers through migrations, upgrades and feature requests.
Defining customer journey, driving global initiatives across all of Freshworks’ product lines, geographies, and customer bases to reduce churn.
Collaborating with Product & Engineering, DAP, TAMs and other teams to increase revenue growth.

Program ManagementStakeholder ManagementMigration ProjectsCustomer RetentionCustomer ExperienceLeadership+1

Senior Startup Partnerships Executive - SEA, ANZ

Jul 2022 – May 2023 · 10 mos

- Deeper focus on scaling the SEA and ANZ regions' startup communities with the right network & resources.

Strategic PartnershipsCustomer InteractionSales Management

Startup Partnerships Executive - APAC, ANZ

Feb 2021 – Jul 2022 · 1 yr 5 mos

Onboarded startup program partners (VCs, Accelerators, and Incubators) and enabling their portfolio companies to grow.
Built engagement programs with partners to drive a stronger adoption of the program and educating startups about the Freshworks suite of products.
Coordinated with Freshworks sales and marketing teams to make sure the partner and startup experiences are frictionless.
Worked on market intelligence, partnership development, and overall startup development.

Partnership DevelopmentMarket ResearchCustomer Satisfaction

Solvable creations

2 roles

Senior Client Acquisition

Promoted

Jan 2020 – Jan 2021 · 1 yr

Managed a team of associates to deliver business targets and expanded growth to outside PAN India.
Built 100+ accounts in the Healthcare, Education, Fashion and Retail and FMCG verticals over a period of 6 months.
Worked with top-tier clients to understand needs and provide audit and marketing services based on competitor analysis.
Helped run a global podcast "Business and Beyond" with top CEO's and Founders. (Sample links provided below)

Client AcquisitionCommunicationMarket Analysis

Client Acquisition

Oct 2019 – Jan 2020 · 3 mos

Built qualified accounts and calculating business fit through market analysis.
Grew sales figures by leveraging customer relationships, overseeing negotiations resulting in a 3.74% revenue increase.

SalesCustomer Interaction

Amazon

Data Analyst

Aug 2018 – Sep 2019 · 1 yr 1 mo · Greater Chennai Area

Made significant process improvements & drafted error documentations in Alexa domain that had an impact of about 30% increase in the overall process quality.
Owned a workflow and highlighted 20+ process gaps and worked closely with stakeholders to address them.
Drafted error documentations in the Alexa domain that had an impact of a 10% increase in the overall process quality.
Performed competitive bench marking where Alexa was trained over 500+ most popular phrases which helped improving the relevance accuracy by 4%.
Documented COE (Correction of Errors) on cause of failure of misleading responses along with multiple RCA’s

Data AnalysisProcess Improvement

Kissflow

Consultant Technical Product Specialist

Jan 2018 – Jun 2018 · 5 mos · Greater Chennai Area

Built multiple applications within the product inclusive of external integration management.
Resolved customer enquiries and provided extensive client support.
Helped in building multiple applications within the product with 3rd party integrations.
Underwent special training on People skills and Project management.

Technical SupportProject Management