Dheemant Thacker

CEO

Mumbai, Maharashtra, India19 yrs 8 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

16+ years in digital banking and innovation.
Expert in developing ROI-focused digital strategies.
Strong connections within the Indian Fintech ecosystem.

Stackforce AI infers this person is a Fintech expert with a focus on digital banking and innovation management.

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Skills

Core Skills

Digital BankingProduct DevelopmentDigital StrategyUser Experience DesignInnovation ManagementMarketingDigital MarketingProduct Marketing

Other Skills

AI BankingAPI BankingArtificial IntelligenceBrand ManagementBrand StrategyBusiness DevelopmentCampaign DevelopmentChannel MarketingChannel PartnersCollaborationCommunicationCompetitive AnalysisCost OptimizationCross-sellCustomer Acquisition

About

A digital banking & innovation professional in Banking & Financial Services with 16+ years of diverse experience in product development, innovation, portfolio management & marketing across retail, corporate and NRI customer segments – a blend of experience crucial for any customer centric digital strategy today. He has developed & implemented several ROI focused Digital Banking strategies, built teams and setup business verticals to operate as independent P&L units in areas like Digital Innovation, API Banking, Digital Products (liabilities, lending, payments, e-commerce & third-party products), Digital Channels (Internet, Mobile & AI Banking), Digital Marketing, Data Analytics & Insights, UI / UX, Artificial Intelligence (AI) and Robotic Process Automation (RPA) in 3 banks of various sizes and customer segments. He has several fintech & API partnerships to his credit and enjoys strong connect with the Indian Fintech Ecosystem. He also brings in a strong customer focus to product & service development and has demonstrated strong problem-solving capabilities in order to drive results.

Experience

Icici bank

Head - Internet Banking

Dec 2021 – Present · 4 yrs 3 mos · Mumbai, Maharashtra, India

Leading various verticals within the digital banking team viz. Corporate Net Banking, Retail Net Banking, Public Website, Channel Marketing, Shopping & E-Commerce, Digital Products for Current Account and NRI segment.
Build the next generation web-based digital banking experience – Internet Banking for retail and corporate customers (large corporates as well as SMEs)
Re-imagine a web strategy for the bank so as to convert the bank’s public website it into a revenue generating and new customer acquisition property
Drive adoption and usage of all digital channels (internet & mobile) of the bank and drive cross-sell & up-sell of bank’s products through these channels
Lead the Current Account, NRI and E-Commerce squads to develop related digital products and services in order to drive customer acquisition, stickiness and revenue generation

Digital BankingTeam ManagementProduct DevelopmentDigital ProductsChannel Marketing

Ujjivan small finance bank limited

Head - Digital Banking

Feb 2020 – Dec 2021 · 1 yr 10 mos · Bengaluru, Karnataka, India

Develop and implement a digital strategy to fast-track the bank’s journey as a digital first bank while focusing on cost optimization, top & bottom-line impact and improvement in overall customer experience
Setup a dedicated Digital Banking vertical and manage it as an independent revenue generating unit of the bank across retail banking, corporate banking and micro-banking
Create and operationalize ‘Digital Business’ as a low-cost alternate acquisition channel to contribute ~50% of the bank’s business within 3 years of operations
Identify, select and operationalize key technology investments like API Banking Platform, Digital Onboarding Platform, Marketing Automation, AI Platform, RPA Platform, Wealth Management, Visual Analytics Platform etc.
Operationalize strategic projects, partnerships and investments like New Umbrella Entity (NUE), Credit Cards Business and Digital Lending

Digital StrategyCost OptimizationCustomer ExperienceAPI BankingDigital OnboardingDigital Banking

Bandhan bank

Head - Digital Banking

Nov 2018 – Feb 2020 · 1 yr 3 mos · Kolkata, West Bengal, India

Setup a dedicated Digital Banking vertical and manage it as an independent revenue generating unit of the bank like a digital branch across retail banking, corporate banking and micro-banking
Create and manage all customer facing digital channels of the bank i.e. mobile banking (Apps, SMS / Toll Free, UPI, USSD), internet banking and new-age channels like conversational banking
Develop digital platforms to drive user adoption, engagement, cross-sell & up-sell of digital channels targeting a revenue of Rs. 15 Bn in 3 years.
Advise the Executive Committee and the Board on partner selection and implementation roadmap of all enterprise-wide digital initiatives like CRM, Core Banking Software, Wealth Management Platform, Artificial Intelligence Engine, Analytics Engine, UI / UX Practice etc.

Digital ChannelsUser AdoptionCross-sellCustomer EngagementDigital BankingUser Experience Design

Hdfc bank

Head - Mobile Innovation, Social Media & AI Banking

Sep 2014 – Nov 2018 · 4 yrs 2 mos · Mumbai Area, India

Identify new-age digital trends & innovations in Mobility, AI, Social Media, IoT, AR, VR space, generate innovation ideas and oversee projects for new product / channel development
Setup new verticals & build teams to manage and run best practices, products and channels to grow them into mature P&L centers of the bank
Setup a UI / UX Centre of Excellence and lead projects for systematic revamp of bank’s digital products & channels with a focus on improving customer experience and channel usage
Drive penetration and usage of current and new age digital banking products & channels

Mobile InnovationAI BankingDigital TrendsUI/UXDigital BankingInnovation Management

Aditya birla capital

Sr. Manager – Brand & Digital

Apr 2012 – Sep 2014 · 2 yrs 5 mos · Mumbai Area, India

Develop and implement common brand architecture and digital strategy for ABFSG corporate brand with a view on current & future business aspirations
Partner with business marketing teams to plan and develop tactical & strategic 360 degree campaigns

Brand StrategyDigital StrategyCampaign DevelopmentMarketingDigital Marketing

Birla sun life asset management company limited (bslamcl)

Manager – Product Marketing

Apr 2007 – Mar 2012 · 4 yrs 11 mos · Mumbai Area, India

Develop & implement product communication and 360 degree campaigns for Mutual Fund, Real Estate Advisory and Portfolio Management Services verticals
Develop innovative sales tools to aid sales efforts of channel partners and promote channel engagement
Increase engagement & generate leads through feature enhancement and effective management of
digital channels like Website, Apps etc.

Product CommunicationCampaign DevelopmentSales ToolsProduct MarketingMarketing

Aditya birla management corporation pvt. ltd

Group Management Trainee

Jun 2006 – Mar 2007 · 9 mos · Mumbai, Maharashtra, India

Asset Management: Develop and execute impactful DM campaigns for customers and channel partners
Apparel: Research the demand for luxury apparel and study the feasibility of a sub-brand of Louis Philippe
Cement: Develop 5-year strategic sales plan through forecasting and distributor research for Birla White

Direct MarketingMarket Research