Pratik Pandya

CEO

Irving, Texas, United States14 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven leadership in sales and customer experience.
Expertise in ITIL and SaaS product implementation.
Strong background in IT service management and technical analysis.

Stackforce AI infers this person is a SaaS sales leader with deep expertise in IT service management and customer experience.

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Skills

Core Skills

ItilProduct Management

Other Skills

Active DirectoryBlackberry Enterprise ServerBusiness NetworkingC# 3.0CCNACOBITChange ManagementCompTIA Network+ CertifiedCustomer RelationsCustomer Relationship Management (CRM)Customer SatisfactionCustomer SupportEnterprise Technology SalesExchange 2010/2007/2003ISO 20000

Experience

14 yrs

Total Experience

1 yr 11 mos

Average Tenure

4 yrs 8 mos

Current Experience

Superfans.io (formerly vajro)

2 roles

VP of Sales & Customer Experience

Jan 2024 – Present · 2 yrs 4 mos

VP of Sales

Sep 2021 – Present · 4 yrs 8 mos

Callhippo.com

Head of Growth

Jan 2020 – Jul 2021 · 1 yr 6 mos

Plobal apps

VP Sales & Partnerships

May 2018 – Jul 2019 · 1 yr 2 mos · Pune Area, India

Surveysparrow

Director of Global Sales

Feb 2018 – Sep 2019 · 1 yr 7 mos · India

Promobi technologies pvt. ltd.

Director - Growth

Apr 2017 – Apr 2018 · 1 yr · Pune Area, India

Freshdesk

2 roles

Regional Sales Head- North America

Promoted

Feb 2015 – Apr 2017 · 2 yrs 2 mos

Sales & Customer Enablement Manager

May 2013 – Feb 2015 · 1 yr 9 mos

1.ITIL and Product Consultant for Freshservice ( SaaS based ITIL Helpdesk). Analysing the requirements and the needs of the clients & helping them implement the software.
Address client queries and issues in timely fashion. Assist and Maximise Closures from Technical POV.
2.Assist in design, development, and management of the Product.Participate in design sessions for development of new functionality and for customisation of existing functionality
3.Managing RFP& RFI's.
4.Product Demonstrations and Walkthroughs while getting Product feedback from customers for Marketing Content
5.Understanding the feature requests and sharing with the product management and prioritising them as per the leads.
6.Training the Sales Team on the Product.
7.Preparing Training Material as per the clients need.
8.Maintain a thorough understanding of marketplace, competitors and industry trends in order to identify new business and marketing opportunities.

Ibm

Infrastructure Analyst/ Change Manager

May 2012 – Apr 2013 · 11 mos · Bengaluru Area, India

Associate Change Manager for Client Infrastructure/inventory.
Aiding the Netops team with inputs and guidelines.

Oman marketing and services co.

IT Operations Manager

Sep 2011 – Apr 2012 · 7 mos · Muscat, Oman

Maintain and administer the Servers (AD, Cluster, Print, Firewall, Antivirus and Exchange) Routers, Switches and the complete Network infrastructure of the head office and 13 branches.
Designing/revamping and implementing Networks in branches.
Generating reports mainly ITSM for the Price Waterhouse Coopers(PWC) IT audit.
Creating, generating and maintaining user account information through Active Directory.
Maintain Mail flow from the Mail Marshall and Exchange server.
Installing and Configuring SAP BIP, BPC clients on select users (mainly finance and HR)
Conduct the IT Security Awareness Training's for 2 divisions in the company
Support the IT helpdesk team with Desktop and hardware support.
Procure the software and hardware needs of the company.