Mar 2020 – Mar 2023 · 3 yrs · Singapore

• Circle Leader - Experienced Women in Start-Ups/SMEs Lean In (Singapore)
• Our Mission -
• We aim to Energize, Empower & Enable our members to drive growth, for themselves and their organizations, through Shared Experience, Cooperation, Mentorship and Empathy.
• Join us for our meet-ups every alternate Sunday :
• https://www.linkedin.com/groups/10525252
• https://leanin.org/circles/experienced-women-in-startups-smes/

Oct 2019 – May 2022 · 2 yrs 7 mos · Singapore

• CleverTap is the world's leading engagement platform that is built for user retention, at scale. CleverTap combines real-time customer insights, an advanced segmentation engine, and powerful engagement tools into one intelligent marketing platform.
• I own the Customer Success practice for CleverTap in APAC. We have business in 11 APAC countries, CSMs in 4 markets, and are looking to expand our team locally as we grow.
• Role & Responsibilities -
• Regional CS Head, owning book of business, planning & forecasting, growth for the APAC business
• Responsible for customer onboarding, product adoption, C-SAT, NPS, advocacy, revenue retention (renewals and growth) and stakeholder management in APAC
• Responsible for setting operating rhythms & entitlements for customers, milestone based success plan frameworks, CS functional area organization and CS ops initiatives
• Regular cadences & strong relationships with other function heads from Sales, Product, Engineering, Marketing, HR and Operations to ensure prioritization, alignment and proactive communication for cross-functional initiatives, issues and tasks
• Manage multi-country, cross-functional, multi-layered teams. Adept at resource planning and recruiting world-class CS professionals.

Nov 2018 – Oct 2019 · 11 mos

• Own P&L, business planning, customer success and analytics for the Southeast Asia business
• International account management at client C-Suite level to translate business requirements to actionable strategy.
• Responsible for onboarding of new clients, retention and revenue growth from existing portfolio of enterprise clients
• Map & create champions within the client organization
• Key Projects : Omni-channel (O2O) CRM | loyalty program design | customer segmentation | ROI-driven campaigns | multi-channel communication optimization
• Clientele comprises market-leading global brands across the retail spectrum (apparel, footwear, luxury, lifestyle, beauty, QSR, fine-dining, supermarkets, electronics and FMCG).

Jul 2017 – Oct 2018 · 1 yr 3 mos

• Account Management & Analytics Head for Southeast Asia business vertical of Capillary
• Work closely with Pre-Sales and Sales in solutioning for hunting/farming opportunities
• Work closely with Product Managers in scaling the platform for new and existing features based on client requirements and competition

Aug 2016 – Jun 2017 · 10 mos

• Provide strategic consulting & thought leadership for CRM solutioning and customer data led insights to cross- functional entities within client organizations.

Feb 2015 – Aug 2016 · 1 yr 6 mos

• Key Projects : Omni-channel (O2O) CRM | loyalty program design | customer segmentation | ROI-driven campaigns | communication optimization
• Cross-functional role of coordinating with Account Management, Business Development and Product Development (opportunity identification & consulting to Product Managers)

Feb 2013 – Jan 2015 · 1 yr 11 mos

• Co-Creator of my son, Samriddh, a life-changing JV with my husband
• Role : Provide unconditional & unlimited love, care, support & empathy. Enable & equip with the right tools to lead a happy and fulfilling life. Help him grow into a good human being.
• Highlights: Experienced a once-in-a-lifetime series of “Firsts” – Smile, Laugh, Turn, Crawl, Word, Step, Dance.
• Achievements : Developed immeasurable patience and emotional strength, which has since helped me succeed personally and professionally where others may have given up

Mar 2011 – Feb 2013 · 1 yr 11 mos

• Education Management start-up, recognized as the premier organization of its kind in North Bengal & Sikkim
• Growth from the ground up : 600+ students, 3 centres, 3 consecutive years of collaboration with Delhi Public School Siliguri

Mar 2010 – Jul 2010 · 4 mos · New Delhi Area, India

• Overall in-charge of Coordination and Controls - Accommodation for the Games Flagship Hotel
• Responsible for leading a team of 10 associates in the Accommodation Functional Area
• Coordinated with all Commonwealth Member Nations to arrange accommodation for over 50,000 athletes, delegates, foreign officials and dignitaries during international sports events held from Mar 2010 in the run-up to the CWG
• Coordinated all accommodation needs during Hockey World Cup, Asian Badminton Championship, ITTF Pro Tour (Table Tennis)
• Created inventory database and established protocols and processes for reservations

Jun 2007 – Feb 2010 · 2 yrs 8 mos · Gurgaon, India

• Client facing role of managing a multi-million dollar US based account for marketRx, leading a team of 6 associates in strategic and tactical analytics based consulting, for pharmaceutical marketing
• Responsible for business development, sales force deployment & optimization, and sales operations strategies of the client
• Focus on business intelligence, sales force effectiveness and sales force management solutions
• Worked across teams in a consultative capacity as an acknowledged Subject Matter Expert and designated Cognizant Academy Trainer in sales force alignment, SQL coding and data management.
• marketRx was acquired by Cognizant in 2008 and is now part of Cognizant Enterprise Analytics Practice