Feb 2025 – Present · 1 yr 1 mo · Bengaluru South, Karnataka, India · Remote

Apr 2024 – Feb 2025 · 10 mos · Bengaluru, Karnataka, India

Apr 2023 – Mar 2024 · 11 mos · Bengaluru, Karnataka, India

• Helping brands accelerate revenue with content
• Pepper CMP helps marketing teams ideate, create and distribute content fast and at scale with the power of generative AI and our expert talent network

May 2022 – Apr 2023 · 11 mos · Bengaluru, Karnataka, India

Apr 2022 – May 2022 · 1 mo

Aug 2020 – Apr 2022 · 1 yr 8 mos

Aug 2019 – Aug 2020 · 1 yr · Bengaluru Area, India

• Yellow Messenger offers Cognitive Engagement Cloud platform which enables enterprises to build, deploy and manage conversational intelligence across various user touch-points.
• By acting as a single source of intelligence across all customer support channels, the platform automates and unifies multiple enterprise customer support verticals under a single umbrella to ensure smart, consistent and coherent conversations across channels leading to a delightful customer experience throughout their digital journey.

Jan 2018 – Jul 2019 · 1 yr 6 mos

Jul 2017 – Dec 2017 · 5 mos

Aug 2016 – Jul 2017 · 11 mos · Bengaluru Area, India

• Satmetrix is the leading provider of cloud-based customer experience management (CEM) software for companies of all sizes. As co-developer of Net Promoter® - the most widely accepted measure of customer loyalty and retention - Satmetrix has unrivaled real-world experience helping companies to successfully adopt Net Promoter® programs and put the customer at the center of their business.
• In a span of just 1 year, I had an opportunity to work with multiple teams and wore multiple hats in the organisation.
• Started off heading sales for one of the product lines called “NPX Now”, which was more of an introductory product for SMB’s to test customer experience management platform and its impact on the business.
• I was later moved to head the overall “Academy & Research” (NPS certification and benchmarks) business, which turned to be very profitable during my execution. We were able to achieve revenues of over $1,000,000 in a year.
• I was in the transition phase to take over the Customer Success – SMB Segment and build
• a team around to execute out of India, before Satmetrix got acquired by Nice Systems and I decided to move out.

Oct 2015 – Jul 2016 · 9 mos · Bengaluru Area, India · On-site

• Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. It is a cloud platform using which product teams can self-curate interactive guides & integrate across all user touch points.
• Whaftix is solving 3 critical needs for businesses :
• 1. Accelerating user on-boarding
• 2. Reduce support queries/costs
• 3. Reduce training efforts/costs

Jul 2014 – Sep 2015 · 1 yr 2 mos · Bangalore · On-site

• In my role at LinkedIn, I enabled companies :
• 1. Hire quality talent.
• 2. Market themselves as an "Employer of Choice".
• 3. Establish employer brand in existing & new demographics.
• Started off supporting sales rep's across Mumbai, Bangalore & Gurgaon, in helping them reach out to top HR leaders in an organization to promote LinkedIn as a strategic partner for their hiring & employer branding initiatives.
• Slowly moved on to handle the in-bound channel and thereby generated revenue of over $300,000 in a span of 6-months in the role.
• Collaborated with the APAC marketing team to streamline certain processes and find additional ways of generating revenue and achieving quarterly revenue goals.

May 2011 – Jul 2014 · 3 yrs 2 mos · Bangalore · On-site

• Replicon makes the best cloud-based timesheet and expense management software in the world. It helps more than 1.5 million people in companies of all sizes track employee time for projects and attendance.
• My role requires :
• Follow up on sales/product inquires over chat and phone with the ultimate goal to further the prospect through the sales cycle.
• Investigate requirements to pre-qualify prospects for the new business sales team via chat, phone and/or email.
• Communicate the benefits of Replicon’s solutions via chat, phone and/or email to generate excitement.
• Work closely with the Account Executive team to hand over qualified leads to help fill the sales pipeline with opportunities.
• Achieve target of qualified opportunities identified and value of the pipeline generated.
• Capture, update and maintain detailed and accurate information within Salesforce CRM.
• Train new joiners on Replicon product's & sales process and provide timely feedback so they improve on calls, sales chats and email conversations.
• I also maintain reports which allows me to distribute opportunities equally to all account executives and maintain a healthy sales pipeline.