Aug 2023 – Oct 2024 · 1 yr 2 mos · Dehradun, Uttarakhand, India · On-site

• Key Responsibilities-
• Client Relationship Building:Develop and nurture strong, long-term relationships with clients or customers.
• Understand each client's unique needs, preferences, and goals.
• Client Communication: Regularly communicate with clients through various channels such as phone calls, emails, meetings, and video conferences.
• Account Management: Manage a portfolio of clients, ensuring that their needs are met and that they are satisfied with the company's products or services. Monitor client accounts and financial transactions.
• Client Feedback and Analysis: Gather feedback from clients to understand their experiences and areas for improvement.
• Documentation and Reporting: Maintain accurate and up-to-date client records and documentation. Prepare regular reports on client engagement, satisfaction, and account status.

Mar 2023 – Sep 2023 · 6 mos · Panchkula, Haryana, India · On-site

• Key Responsibilities:
• Responsible for full life cycle recruiting including direct sourcing activities, preliminary phone interviewing, and negotiation of compensation packages.
• Recruiting through Internet job portals combined with utilizing existing candidate relationships and referrals, along with various Internet sourcing techniques.
• Screening candidates based on resource manager’s job description, relevant knowledge, and experience for required skill sets, functional skills and communication skills.
• Regular follow up from first Contact till the offer letter is extending to the candidate.
• Coordinate salary expectations, counter offers, benefits and interviews.
• Responsible for sourcing, screening, interviewing candidates, checking references, and updating job boards.

Jul 2021 – Mar 2023 · 1 yr 8 mos · On-site

• Managed HR operations, including employee on boarding, off boarding, benefits administration, and employee record maintenance.
• Developed and maintained HR policies, procedures, and employee handbooks.
• Assisted in the implementation and management of HRIS systems to streamline HR processes and improve data accuracy.
• Conducted training sessions for new employees on HR policies, benefits, and company culture.
• Responded to employee inquiries related to HR policies, benefits, and employment-related matters.
• Collaborated with cross-functional teams to ensure compliance with employment laws and regulations.
• Participated in HR projects and initiatives, such as performance management, employee engagement, and talent development.

Jul 2021 – Feb 2022 · 7 mos · On-site

• Manage the full-cycle recruitment process for IT positions, from sourcing and screening candidates to conducting interviews and making hiring recommendations.
• Collaborate with hiring managers to understand their technical staffing needs and develop effective recruitment strategies.
• Build and maintain relationships with external recruitment agencies, job boards, and professional networks to expand candidate sourcing opportunities.
• Provide regular recruitment status updates and reports to management, highlighting key metrics and progress.
• Utilize various recruitment channels and platforms to attract a diverse pool of qualified candidates.
• Review resumes and applications, conduct initial screenings, and assess candidates' technical skills and qualifications.
• Coordinate and schedule interviews, ensuring a positive candidate experience throughout the process.
• Conduct thorough reference checks and background verification for selected candidates.
• Collaborate with HR and hiring managers to develop and improve job descriptions and specifications for IT positions.
• Maintain accurate and up-to-date candidate information in the applicant tracking system (ATS) or other recruitment tools.

Jan 2021 – Feb 2021 · 1 mo · Karnal, Haryana, India · On-site

• Sourcing Candidate through online portals like - Naukri and LinkedIn and etc.
• Screening CV, Cold Calling, Scheduling interviews and also follow ups with candidates.
• joining formalities.