Oct 2024 – Sep 2025 · 11 mos · Canada · Hybrid

• Lead Generation: Proactively identify and generate new business opportunities through calls, emails, and other outreach methods.
• Account Management: Develop and maintain strong relationships with both current and prospective clients, managing a portfolio worth $2 million. Focus on customer retention while exploring upselling and cross-selling opportunities for additional services.
• Quote Preparation and Pricing: Create and present tailored quotes to customers based on their needs and UPS pricing guidelines. Negotiate pricing and terms to achieve the best outcome for both the customer and UPS.
• Customer Satisfaction: Collaborate with various internal teams (e.g., operations and customer service) to address customer issues and fulfill their requests, ensuring a high level of satisfaction.

Oct 2021 – Apr 2024 · 2 yrs 6 mos · Bangalore Urban, Karnataka, India · On-site

• ● Assisted in achieving annual revenue goals by supporting the sale of advertising solutions for PVR Cinemas
• ● Helped build and maintain relationships with corporate clients, providing information on advertising packages for cinema commercials and events.
• ● Supported the tracking and analysis of campaign performance, preparing basic reports to help improve future advertising strategies
• ● Fostered relationships with media agencies and clients, contributing to repeat business and contract renewals
• ● Collaborated with the PR and marketing teams to help implement promotional strategies for new movie releases

Oct 2020 – Feb 2021 · 4 mos · Bengaluru, Karnataka, India

• Generating leads, building relationship with prospect, closing leads within sales cycle
• Weekly targets of 1 lakh Revenue through new acquisition, referrals and renewals

Nov 2018 – Mar 2020 · 1 yr 4 mos · Bengaluru, Karnataka, India

• Set up a highly rated Indian Restaurant "When North Met South" and handled the day to day operation.
• Handled the operation of Chennai based health and fitness start up Og Nutrition, providing Keto food to clients across Bangalore.

Sep 2017 – Aug 2018 · 11 mos · Bengaluru, Karnataka, India

• Client servicing for existing clients such as Himalaya, Nippon, Shell, Dell, Home Centre etc. and managing their OOH campaigns
• Orchestrated inputs from the strategy, creative and technical teams to develop innovative solutions for the clients
• Responsible for buying, planning, execution and post execution analysis of campaigns by coordinating with the various internal departments
• Coordinated with clients and internal teams for estimate and purchase order generations
• Maintained client records for campaigns and supporting the team for developed new business opportunities

Mar 2015 – Jul 2017 · 2 yrs 4 mos · Gurugram, Haryana, India

• Checked the quality for written and voice calls for the customer care.(chat/emails/calls)
• Created the structure of SOP (standard operating procedure) for the organisation
• Conducted training sessions on SOPs for employees
• Managed BPO outsource partners
• Handled compliance for vendor's and customers
• Set up Customer support team for Singapore & Malaysia business

Apr 2014 – Mar 2015 · 11 mos · India

• Planned and executed of client campaigns
• Clients - Pizza hut, KFC, Taco Bell, Burger King

Aug 2012 – Feb 2014 · 1 yr 6 mos · India

• Developed new business with existing and potential clients - Premium & Luxury Salons
• Affinity Salon, Geetanjali Salon etc.

Jun 2012 – Aug 2012 · 2 mos · Gurugram, Haryana, India

• • Technical Support officer for Orange