Kate Walsh — CEO

With over 15 years of work experience in customer success, support, and marketing, I am a passionate leader who drives customer retention, loyalty, and advocacy for SaaS companies. Currently, I am the SVP of Customer Success and Support at Productboard, where I oversee the global strategy and operations for delivering exceptional customer experiences and outcomes. Previously, I was the Chief Customer Officer at Thrive, a wellness platform that helps employees and organizations thrive. There, I led the customer success, support, and education teams, and helped grow the customer base and revenue by leveraging social media marketing and analytics. Before that, I was the VP of Global Customer Success and Support at Klaviyo, a leading email marketing platform for e-commerce. I built and scaled the customer success and support functions across multiple regions, and contributed to the company's rapid growth and retention. I also have extensive experience in working with partners and channel account management, having held various leadership roles in my 11 years at HubSpot, a leading CRM platform. I am motivated by the mission of empowering customers and teams to achieve their goals and grow their businesses. I value collaboration, innovation, and diversity, and I bring a customer-centric and data-driven approach to my work.

Stackforce AI infers this person is a SaaS Customer Success Leader with extensive experience in driving customer engagement and retention.

Location: Boston, Massachusetts, United States

Experience: 19 yrs 5 mos

Career Highlights

Over 15 years in customer success and support.
Led customer success teams at major SaaS companies.
Expert in driving customer retention and loyalty.

Work Experience

Multiplier

Chief Customer Officer (3 mos)

Attentive

Strategic Advisor (5 mos)

SVP, Global Customer Success and Support (2 yrs 2 mos)

Productboard

SVP, Global Customer Success and Support (1 yr 1 mo)

Klaviyo

VP, Global Customer Success and Support (2 yrs 4 mos)

HubSpot

Vice President, Global Partner and Customer Success (11 mos)

VP, Global Partner Success (2 yrs 5 mos)

Director, Channel Account Management and Consulting (5 yrs 11 mos)

Director, Account Management and Consulting (5 yrs)

Consulting Team Manager (1 yr 4 mos)

Inbound Marketing Consultant (1 yr 1 mo)

Inbound Marketing Specialist (1 yr 7 mos)

Dynatrace (formerly Gomez)

Account Manager/Sales (8 mos)

Lendmark Mortgage

Mortgage Consultant (2 yrs)

Red Bull

Field Marketing (3 yrs 9 mos)

Education

Bachelor of Arts - BA at Bryant University

Kate Walsh

CEO

Boston, Massachusetts, United States19 yrs 5 mos experience

Key Highlights

Over 15 years in customer success and support.
Led customer success teams at major SaaS companies.
Expert in driving customer retention and loyalty.

Stackforce AI infers this person is a SaaS Customer Success Leader with extensive experience in driving customer engagement and retention.

Contact

Skills

Other Skills

AnalyticsB2B MarketingBlog MarketingBloggingConsultative Selling StyleCross-functional AlignmentCross-functional Team LeadershipCustomer AcquisitionCustomer Lifecycle ManagementCustomer Relationship Management (CRM)Customer RetentionDigital MarketingEmail MarketingHubSpotInbound Marketing

About

Experience

Multiplier

Chief Customer Officer

Dec 2025 – Present · 3 mos

Attentive

2 roles

Strategic Advisor

Jul 2025 – Dec 2025 · 5 mos

SVP, Global Customer Success and Support

Oct 2023 – Dec 2025 · 2 yrs 2 mos

Productboard

SVP, Global Customer Success and Support

Oct 2022 – Nov 2023 · 1 yr 1 mo

Klaviyo

VP, Global Customer Success and Support

Oct 2019 – Feb 2022 · 2 yrs 4 mos · Greater Boston Area

Hubspot

7 roles

Vice President, Global Partner and Customer Success

Nov 2018 – Oct 2019 · 11 mos

VP, Global Partner Success

Promoted

May 2017 – Oct 2019 · 2 yrs 5 mos

Director, Channel Account Management and Consulting

Nov 2013 – Oct 2019 · 5 yrs 11 mos

Director, Account Management and Consulting

Promoted

Nov 2012 – Nov 2017 · 5 yrs

Consulting Team Manager

Promoted

Jul 2011 – Nov 2012 · 1 yr 4 mos

Inbound Marketing Consultant

Promoted

Jun 2010 – Jul 2011 · 1 yr 1 mo

HubSpot's vision is to provide a (killer) marketing application and provide great advice to small businesses enabling them to leverage these disruptive effects of the internet to "get found" by more prospects shopping in their niche and to convert a higher percentage of prospects into customers.

Inbound Marketing Specialist

Nov 2008 – Jun 2010 · 1 yr 7 mos

HubSpot is an inbound marketing system to help your small or medium sized business to get found on the Internet by the right prospects and convert more of them into leads and customers. HubSpot inbound marketing helps your company get found by the qualified prospects that are looking for the products or services that you sell in search engines, blogs and the blogosphere, and social media. Once these qualified visitors are on your website, HubSpot helps you convert more of them into leads and paying customers through landing pages, lead intelligence and marketing analytics.

Dynatrace (formerly gomez)

Account Manager/Sales

Mar 2008 – Nov 2008 · 8 mos

Gomez, the Web performance division of Compuware, provides the industry’s leading platform of Web application experience management solutions used by organizations to optimize the performance, availability, and quality of their Web and mobile applications and proactively identify business-impacting issues. The on-demand Gomez platform integrates solutions for Web load testing, Web performance management, cross-browser testing, and Web performance business analysis that test and measure Web and mobile applications from the “outside-in” — across all users, browsers, devices, and geographies — using a global network of over 100,000 locations.