Aug 2022 – May 2023 · 9 mos · Gurugram, Haryana, India

Feb 2022 – Aug 2022 · 6 mos · Gurugram, Haryana, India

Sep 2019 – Jan 2020 · 4 mos · India

• 1.Designed the business process for the digital business of Panasonic with inception to go live in 1 month
• 2.Worked with the technology team to build CRM
• 3.Setup a 20 member call centre team to manage leads, drive sales and app adoption by customers & dealers

Jan 2018 – Mar 2019 · 1 yr 2 mos · Mumbai, Maharashtra, India

• Responsible for setting up “at-home” business from scratch; setup policies across hiring, onboarding,
• quality, and inventory
• Delivered 3000 orders with mere 0.02% complaints – SPOC for 16 centres/hubs spread across Mumbai
• Worked directly with the CEO on formulating business strategy, revenue targets and tracking progress

Nov 2016 – Dec 2017 · 1 yr 1 mo · Mumbai Metropolitan Region

• 1. Procured, managed and issued for usage in service the inventory worth Rs. 1.2 CR annually
• 2. Reduced the cost of inventory from 24% to 17% of the top line
• 3. Set up the process and policies for inventory department
• 4. Built a team of 3 people to manage all processes in inventory across Mumbai and Pune
• 5. Designed and managed the entire process of In and Out of inventory, budgeting, and forecasting of inventory requirement
• 6. Worked with tech team to design and execute the Stock Report Dashboard, Inventory Management Module

Nov 2016 – Dec 2017 · 1 yr 1 mo · Mumbai Metropolitan Region

• Took the added responsibility of managing the Life Cycle Management of Beauty Experts for Mumbai and Pune. Some highlights:-
• 1. Built and led a team of 8 people, managing 200 Stylists
• 2. Managed life cycle process of beauty experts, from onboarding to off-boarding process
• 3. Set up policies for operations for beauticians, resolve grievance queries, and compliance
• 4. Developed productivity measuring model, including designing the daily and monthly reports, for Stylists in order to optimise cost and efficiency
• 5. Laid out changes required in technology product (Web, App, and Backend Database) for better Stylists management
• 6. Was the go-to person for all personal problems of the Stylists
• 7. Increased the retention rate from 30% to 60% of beauty experts in my tenure
• 8. Devised incentive policies to lower attrition and increase efficiency
• 9. Designed and implemented the module Beautician Relation Management, BRM

Aug 2015 – Oct 2016 · 1 yr 2 mos · Mumbai Metropolitan Region

• 1. Was one of the first 10 employees of the company which allowed me to play the role across multiple departments.
• 2. Was involved in various offline marketing activities, received calls from customers, solved queries of beauty experts (BEs), allocated orders to BEs, tracked orders, trained BEs on behavioral front.
• 3. Became the go-to-person of all the beauty experts for anything and everything.
• 4. Ensured that every order was delivered with top quality. Achieved this by maintaining beauticians’ leave overlaps, by ensuring ample inventory with them, by listening to their pain points, recruiting based on the demand for skills and zones/areas.
• 5. Saw the company grow from 0 to 100 beauty experts, from 10 to 50 corporate employees, from 0 to 2500 orders.

Oct 2014 – Jul 2015 · 9 mos · Greater Hyderabad Area

Jun 2010 – Jul 2010 · 1 mo · Jamshedpur, Jharkhand, India

• I have done my internship at Jusco, Jamshedpur Utilities and Services Company (Jusco) is India's only comprehensive urban infrastructure service provider. Carved out of Tata Steel, from its Town Services Division in 2004.