Feb 2017 – May 2022 · 5 yrs 3 mos · Greater St. Louis Area · Hybrid

• Led a team of System Consultants in managing day-to-day activities, and proactively outline and determine future capabilities to support HR and the organization. Provide overall prioritization of work assignments and management of functional team resources, and their activities.
• Prepared and participated in the preparation of staff development plans for each member of the team. Assessed the skills and skill levels necessary to achieve work objectives.
• Promoted proactive approaches to solve business needs/problems, while also enhancing the understanding and acceptance of the system capabilities. Based on business need; negotiate priorities and support requirements with the IT Dept. and others as appropriate.
• Planned, budgeted and forecasted team needs and applications. Maintained awareness of vendor plans and the potential impact of those plans on current and future system functionality. Reviewed impeding business issues that will have a direct impact on the team and provide senior management with an assessment of the impact, scheduling considerations and other information required for a complete business case.
• Consulted with business units and customers to analyze user needs and proactively recommend system solutions.
• Developed solutions by planning, designing, configuration, testing, and implementation.
• Maintained/monitored current information systems, including periodic system updates.
• Provided individual technical support and resolve daily issues.

Jan 2013 – Jan 2017 · 4 yrs · Greater St. Louis Area · Remote

• Led engagement teams and managed business requirements, functional design, prototyping, process design, testing, training, and defined post production support procedures throughout implementations.
• Communicated project findings with executive level management to ensure the project scope and timelines were being met.
• Conducted knowledge transfer sessions with clients in order to successfully transition them into Workday.
• Teamed up with Change Management teams in order to create learning materials around Workday for System Administrators, Human Resources, Managers and Employees.

Nov 2010 – Dec 2012 · 2 yrs 1 mo · On-site

• Partnered with the Global Human Resources team and upper level management to understand current business processes before and after implementation of Workday. In return, re-engineered business processes to optimize workflow for a staff of 8,500 employees.
• Successfully improved processes and drove requirements for additional Workday improvements to eliminate manual processes.
• Implemented processes to ensure data integrity controls were in place and managed ongoing processes to ensure data dependencies were managed effectively.
• Partnered with HR Technology teams as a virtual team member and provided input on audits, special request, and new requirements.
• Effectively provided support and leadership in issue resolution on Workday issues.

Apr 2010 – Nov 2010 · 7 mos · On-site

• Served as a liaison between business owners and IT. Collaborated with business owners to document business requirements. Presented project scope and business requirements to development teams.

Feb 2009 – May 2010 · 1 yr 3 mos · Greater St. Louis Area · On-site

• Assisted in conducting business impact analyses and risk assessments.
• Developed strategies to reduce risk and close gaps identified in risk assessments and testing.
• Applied knowledge of Business Continuity Professional Practices: program initiation and management, risk evaluation and control, business impact analysis, business continuity strategies, emergency response and operations, business continuity plans, awareness and training programs, business continuity plan exercise, audit and maintenance, crisis communications, and coordination with external agencies.
• Provided oversight of plan maintenance by serving as a liaison between the Business and IT through clearly communicating thoughts and ideas in both verbal and written formats.

Feb 2007 – Jul 2008 · 1 yr 5 mos · Greater St. Louis Area · On-site

• Worked in various accounting departments including Promotional Allowances, Corporate Accounting, and Tax Accounting.
• Audited vendor contracts and billed over $300,000 in missed Promotional Allowance contracts.
• Mentored and instructed new employees.
• Demonstrated excel functions and use of Peoplesoft.
• Assisted in data analysis while maintaining fixed assets for the entire company.

Jan 2006 – Jun 2006 · 5 mos · Greater St. Louis Area

• Provided free income tax assistance to taxpayers, and helped them claim important tax credits such as the Earned Income Tax Credit and the Child Tax Credit.

Mar 2005 – Feb 2007 · 1 yr 11 mos · Greater St. Louis Area · On-site

• Held the responsibility of cashing checks, accepting deposits and loan payments, and processing withdrawals.
• Integrated existing customer accounts to cross sell various bank products.
• Trained new hires on day-to-day branch functionality and banking processes.