Divya Malhotra

CEO

Noida, Uttar Pradesh, India12 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 9 years of customer success experience.
Expert in client relationship cultivation.
Proven track record in driving customer satisfaction.

Stackforce AI infers this person is a Customer Success Leader in the SaaS industry.

Contact

Skills

Other Skills

B2B MarketingCommunicationContact DiscoveryCustomer Relationship Management (CRM)Data AnalysisEmail MarketingInterpersonal SkillsMarket ResearchTeam LeadershipTeam Management

About

As a dedicated Head of Customer Success with over 9 years of experience, I thrive on cultivating lasting client relationships and driving unparalleled satisfaction. Leveraging my extensive expertise in customer engagement, retention, and team leadership, I am committed to delivering exceptional experiences that elevate both customer loyalty and business success. Let's achieve greatness together! Feel free to reach me out at: divya.malhotra@innovationm.com.

Experience

12 yrs 1 mo

Total Experience

4 yrs

Average Tenure

5 yrs 9 mos

Current Experience

Innovationm

2 roles

Assistant Vice President customer success

Jul 2024 – Present · 1 yr 10 mos

Head of Customer Success

Aug 2020 – Aug 2024 · 4 yrs

My roles and responsibilities include:
Develop a revenue-generating strategy based on new and incremental opportunities.
Create and maintain client relationships, which include client communication, report delivery, project management, and strategy development.
Handle customer surveys and coordinate internal resources to meet client expectations and maintain effective communication.
Collaborate with Operations Managers to ensure customer satisfaction.
Prepare and present quarterly and annual business reviews.
Supervise and maintain contract terms and validity.
Work with cross-functional teams of analysts and technologists to implement and fulfil client commitments.
Assist with new account kickoff meetings and ensure a smooth transition from sales to optimization management.