Shauna Smith

CEO

San Francisco, California, United States19 yrs 9 mos experience

Key Highlights

Proven track record in customer success management.
Expertise in sales strategy and performance optimization.
Strong background in managing customer renewals and retention.

Stackforce AI infers this person is a SaaS Customer Success and Sales Management expert.

Contact

Skills

Core Skills

Sales ManagementCustomer SuccessProblem SolvingProject ManagementBusiness Alliances

Other Skills

Account ManagementAnalytical SkillsAttention to DetailAttritionBuild Strong RelationshipsCRMCancellationsClient Issue ResolutionCloud ComputingCommunicationContract NegotiationCustomer EngagementCustomer Relationship Management (CRM)Customer RetentionCustomer Satisfaction

Experience

Eightfold.ai

Helping company's acquire, engage and retain talent using AI

Mar 2019 – Aug 2021 · 2 yrs 5 mos

Problem SolvingPerformance ReviewsSales ManagementCustomer SuccessCommunicationCustomer Retention+5

Apttus

Vice President

Jan 2017 – Dec 2018 · 1 yr 11 mos · San Francisco Bay Area

Problem SolvingPerformance ReviewsSales ManagementCustomer SuccessAnalytical SkillsCommunication+5

Aasonn

Global Director of Partners/Alliances

Apr 2015 – Jan 2015 · 9 mos

Problem SolvingPerformance ReviewsCommunicationProject ManagementCustomer RetentionBusiness Alliances+1

Castlight health

Deal Desk Director

Jan 2014 – Feb 2015 · 1 yr 1 mo

Problem SolvingPerformance ReviewsCommunicationCancellations

Appcelerator

Director, Customer Renewals

Nov 2012 – Jan 2014 · 1 yr 2 mos

Problem SolvingCustomer SuccessCommunicationCustomer RetentionClient Issue ResolutionCustomer Satisfaction+1

Workday

Manager, Customer Renewals

Aug 2011 – Oct 2012 · 1 yr 2 mos

Problem SolvingPerformance ReviewsCustomer SuccessCommunicationCustomer RetentionClient Issue Resolution+3

Successfactors

Sr. Renewal Manager

Jan 2006 – Jan 2011 · 5 yrs

Problem SolvingLearning Management SystemsCustomer SuccessCommunicationCustomer RetentionClient Issue Resolution+3

Saba

Renewal Manager

Jan 1999 – Jan 2006 · 7 yrs

Problem SolvingLearning Management SystemsCustomer SuccessCommunicationCustomer RetentionClient Issue Resolution+2

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