Apr 2021 – Mar 2023 · 1 yr 11 mos · New Delhi, Delhi

• During this time period, I took a career break to fully dedicate myself to preparing for the UPSC and State Civil Services Examination, honing my research, analytical, and critical thinking skills through intensive study and self-directed learning.

Apr 2020 – Mar 2021 · 11 mos · New Delhi, Delhi, India · Remote

• As a Freelance Product Manager, I supported the Newway Orthodontics clinic in developing and enhancing products and services that improve both patient care and clinic operations. My role involved identifying opportunities for innovation, managing product roadmaps, and collaborating with cross-functional teams to ensure successful product delivery.
• Key Responsibilities:
• 1. Product Strategy & Roadmap Development:
• Collaborated with the clinic’s leadership team to define product strategies aimed at improving patient experience and clinic efficiency.
• Managed the full product lifecycle, from ideation and design to implementation and iteration, ensuring that products met the needs of both the clinic staff and patients.
• Introduced solutions for appointment scheduling, patient reminders, and digital health records to enhance operational efficiency and reduce administrative overhead.
• 3. Stakeholder Collaboration & Cross-Functional Team Leadership:
• Worked with dental practitioners, clinic managers, and IT teams to understand requirements, prioritize features, and deliver tailored solutions.
• Led regular communication between business stakeholders, design teams, and developers to ensure that products aligned with business objectives and patient needs.
• 4. Data-Driven Decision Making & Performance Monitoring:
• Used data analytics to track key metrics such as patient acquisition, retention, and satisfaction, ensuring product decisions were aligned with performance goals.
• Implemented tools for patient feedback collection, enabling continuous product iteration and improving service quality based on real-time insights.
• 5. Telehealth & Digital Solutions Implementation:
• Spearheaded the integration of telemedicine services into the clinic’s offerings, allowing for virtual consultations and remote patient follow-ups.
• Managed the launch of online booking systems, telehealth integrations, and virtual patient consultations, improving accessibility and convenience for patients

May 2018 – Apr 2020 · 1 yr 11 mos · Noida, Uttar Pradesh, India

• Responsibilities & Achievements:
• 1. Product Development & Strategy:
• Collaborated with cross-functional teams (engineering, design, content, and marketing) to define product roadmaps and prioritize feature releases.
• Focused on building features tailored to the needs of regional language users, improving accessibility and enhancing the user experience across multiple languages.
• 2. Localization & Regional Language Support:
• Worked closely with content teams and translators to ensure the accuracy of language and tone, maintaining consistency across all regional editions of the app.
• Analyzed regional language user behavior and usage patterns to drive informed product decisions and feature prioritization.
• 3. User Research & Feedback:
• Conducted regular user research, surveys, and focus groups to understand regional user needs and pain points.
• Monitored app performance in different language regions, identifying issues such as latency, errors, or content gaps, and prioritized resolutions in the product roadmap.
• 4. Cross-functional Collaboration:
• Collaborated with engineering teams to ensure timely product launches, bug fixes, and updates in different language versions of the app.
• Coordinated with design teams to create a seamless UI/UX experience that was both intuitive and culturally sensitive across diverse user bases.
• 5. Data-Driven Decision Making:
• Utilized A/B testing and analytics tools (e.g., Google Analytics, Mixpanel) to measure the impact of new features and assess user behavior in different language regions.
• Implemented key performance indicators (KPIs) to track the app's growth and engagement across regional languages.
• Managed product iterations and enhancements using Agile methodologies (Scrum/Kanban), ensuring continuous delivery of new features and improvements.

Jul 2016 – Apr 2018 · 1 yr 9 mos · Noida, Uttar Pradesh, India

• Software Developer at Manager Level 1 .
• Team Management :
• Managed and groomed a small team of interns in understanding the requirements & delivering quality
• products.
• Managed day-to-day activities and guided the team members in setting targets and assisted them with any
• issues
• Co-ordination :
• Coordinated with frontend & ads team for optimal outcome in product development.
• Worked with external third parties to assess partnerships and licensing opportunities
• Innovation :
• Used latest edge cutting technologies so that the product is at par with the market standards.
• Initiated the development of Web Apps for Times Regional sites using React Js.
• Leverage Beta testing, Data analytics and user research to improve the perfomance
• Development :
• Developed APIs for all Times Regional Apps & News Point App
• Developed Weather Quality check API, Geo-Location API for GDPR
• Advertisement integration on App and Web Apps platforms
• Accountability :
• Accountable for the APIs performance in key events like Elections, Budgets and Festivals
• Managed from concept-to-launch of Facebook Instant Articles with Times ecosystem subsidiaries

May 2015 – Jul 2015 · 2 mos · Bengaluru Area, India

• APACHE LOAD BALANCING :
• This project dealt with reducing the load on the server which allows the system to handle server down- time more
• gracefully and include failure detection .The project included configuration of an apache server in front to redirect
• requests to one of tomcat servers running the application , thus reducing load on each of the servers
• MYSQL ClUSTERING :
• The objective was to provide shared-nothing clustering and auto-sharing for the MySQL database management
• system, and also to provide high availability and high throughput with low latency
• STOCKCHARTX:
• This project included fetching of candlestick data from traderscockpit and then compress the data to get some fixed
• interval data. It is a Silverlight application built on Microsoft Visual Studio

May 2014 – Jul 2014 · 2 mos

• Integration of ZOHO CRM :
• Maintenance: Track record of all the mails and messages sent to guest and host
• Customization: Make new fields and relate with another fields in different modules
• Scripting: Writing custom functions and linking them with rules and alerts
• External Links: Email Templates, link with google web form

Jul 2012 – Jul 2016 · 4 yrs