Sohaib Ghori

Operations Associate

Delhi, India12 yrs 11 mos experience

Highly Stable

Key Highlights

Proven expertise in aftersales management in the automotive sector.
Strong background in business planning and strategy development.
Skilled in enhancing customer experience and profitability.

Stackforce AI infers this person is a seasoned professional in the Automotive industry with a focus on aftersales operations and business strategy.

Contact

Skills

Core Skills

After Sales OperationsChannel Management

Other Skills

AutomotiveBrand ManagementBusiness DevelopmentBusiness PlanningBusiness StrategyCCRMChannel Partner ManagementCompetitive AnalysisComplaint ManagementCustomer Experience enhancementCustomer RetentionCustomer SatisfactionCustomer ServiceDigitalization in Aftersales

About

Experienced Manager with a demonstrated history of working in the Automotive industry. Skilled in Business Planning, After Sales operations, Channel Management and After Sales Business strategies. Strong professional with a Bachelor of Technology (B.Tech.) focused in Mechanical & Automation Engineering.

Experience

Kia india

Aftersales Manager - North

Jun 2024 – Present · 1 yr 9 mos · Gurugram, Haryana, India

Channel Partner Management, Profitability Management, Process Enhancement and compliance management, Customer Experience enhancement, Complaint Management, Allied Businesses (AMC,EW,RSA) and Service marketing, Spare parts Business, Technical support (ICE & EV), Manpower Assessment and certification, Digitalization in Aftersales

Channel Partner ManagementProfitability ManagementProcess EnhancementCustomer Experience enhancementComplaint ManagementService marketing+4