Sep 2016 – Present · 9 yrs 6 mos · Bengaluru, Karnataka, India

• Joyride - A multi-person interactive video platform for fun activities and live shows. At Joyride, we set out to build a 24/7 live mobile arcade programmed daily with a mix of professionally hosted interactive game shows, user-led live streams, and real-time collaborative (or competitive) mini-game tournaments. Since launch in November 2017, Joyride stood out in a highly competitive market to become a top 10 Entertainment app as well as the #1 app in the family and trivia categories respectively.
• Joyride is a streamable social arcade with a growing lineup of popular mini-games, and exciting original formats!
• Joyride is a streamable social arcade with a growing lineup of popular mini-games, and exciting original formats!
• Joyride​ is about having fun with friends and strangers through games and social experiences. In the Joyride app you can play casual multiplayer games that create new and immersive ways to experience live video with new and old friends. We are building a superb collection of games with deep social layers that feels intuitive and magical.
• https://www.onjoyride.com/
• Community Management for Joyride (Video entertainment App - video chat and games)
• Content Management

Sep 2013 – Sep 2016 · 3 yrs · Bengaluru, Karnataka, India

• Community Support - Casual, RTS Games
• Social Media Management - Casual Games
• Community Management for Bots platform
• Create bots for Clients across Social Media platforms - FB, Kik, Telegram, Slack, Twitter, Twilio
• https://www.onsequel.com/

Dec 2011 – Mar 2013 · 1 yr 3 mos

• Responsibilities
• Utilize business intelligence driven metrics and KPI's such as ARPPU, MAU, Transaction Rates, and Churn to monitor daily trends and execute social networking and marketing initiatives across multiple games and online Communities.
• Execute daily monetization promotions using information gathered from Data Warehouse - make informed adjustments and decisions to positively impact overall project revenue
• Understand project/team dependencies and ensure all necessary individuals are informed and involved from the outset of a project and throughout its development.
• Risk management - identify roadblocks and work with respective teams to mitigate early.
• Manage execution of development milestones.
• Created competitive analysis of competing titles in the marketplace as well as our games.
• Continually reviewed and analyzed game data and purchase behavior to better understand our players and suggest new areas of growth for our titles.
• Experience with micro-transactions monetization model for Free2Play market.
• Responsible for quality assurance process.
• Worked closely with developers (Dream Execution) and Artists in India and US to execute projects in a coordinated and timely fashion.
• Coordination of game production with third party developers.
• Assist with game design and improving game mechanics.
• Ensure game is running to optimal standards.
• Evaluate user experience on an on-going basis and correct areas where game is lacking.
• Coordinate issues with customer service and IT and ensure proper resolutions are in place.
• Work closely with US production and share suggestions.

Jun 2008 – Nov 2011 · 3 yrs 5 mos

• Responsibilities
• Handled a team of 9 personnel and everything related to the process that the team works on a daily basis.
• Worked on streamlining the process with workflows, training manuals, ideas, and principles.
• Team building, motivation, raising morale and winning commitment and dedication
• Conducting, leading, and coordinating development activities throughout the project
• Monitor Team performance and activities
• Serve clients, identify their needs and provide feedback
• Deliver the required volume of effective coaching
• Deliver the productivity target and maximize results
• Report and distribute management information highlighting areas for improvement and those of concern and opportunity
• Recommend and implement operational process and their improvement
• Contribute ideas and suggestions to help the team grow, develop its offering, and achieved best practice
• Maintaining high service levels for customers through thorough quality control checks.
• Allocate incoming information requests from customers to the team, prioritizing action, monitoring team resource to meet SLAs.
• Conducted performance appraisals for the team, identifying weaknesses and offering to coach and mentoring in areas that require it.
• Motivated, supported, and mentored the staff when needed.
• Was the focal point for the dissemination of information from management to the team and vice versa.
• Created weekly team schedules to ensure appropriate coverage of work activities.
• Held weekly meetings; discuss task delegation and review issues.
• Assist in the interview and recruitment/retention of team members.

Sep 2006 – Mar 2008 · 1 yr 6 mos · Bangalore, India & Irvine, California

• Responsibilities
• In-game support
• Generate new event ideas to engage the community
• Bug reporting
• Worked closely with the Game team and engaging them in daily operational tasks
• Work closely with the QA team to report bugs and identify them.
• Creating new game ideas/designs to increase revenue.
• Work on Customer tickets on various issues at the Tier2/Tier3 level.
• Worked closely with team members to resolve customer problems and reports as required on performance, issues and resolutions.
• Tried to troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.

Nov 2002 – Mar 2004 · 1 yr 4 mos · Arlington Heights, Illinois

• Rinaam.Inc held Franchisees of Dunkin Donuts/Baskin Robbins/Togos across the East part of the US
• Managed the Operations in two of our Franchisee Stores at Arlington Heights and Rolling Meadows, Illinois
• Resource and inventory management

May 2002 – Oct 2002 · 5 mos · Battlecreek, Michigan

• Responsibilities
• Accelerating and Improving Business Analytics.
• Logical distributing detail and aggregated data from different business processes to the appropriate subject-specific data marts, BusinessObjects Warehouse enables the front-end query process to span the enterprise with optimal performance, regardless of data volumes.
• Extensively involved in Data Warehouse Management using Business Intelligence.
• Involved in analytic data model that is specifically designed to support strategic analysis requirements of an enterprise.
• A conduit between technology and business teams and drive the overall implementation of core technology solutions.
• Analyzed and documented business processes and obtain sign-off from the client on specifications.
• Involved in analytic data model that is specifically designed to support strategic analysis requirements of an enterprise.
• Research, analyze data, initiate and support strategic objectives.
• Involved in analytic data model that is specifically designed to support strategic analysis requirements of an enterprise.
• Work closely with sales and product teams to provide business insights.
• Measure, analyze and report business performances.
• Work closely with strategy and analysis team to support strategic projects.
• Translate business issues into deliverables.
• Address key business issues relating to business growth.
• Ensure integrity and accuracy of results.
• Assess strategic projects and analysis to identify key insights.
• Develop logistics and action plans for the management.
• Develop new relevant data metrics to assess business performance.
• Design, initiate and document best practices in CRM processes.

May 2001 – Jan 2002 · 8 mos · Schaumburg, Illinois

• Responsibilities
• Helping to ensure that processes required for the Quality Management System are established, implementged, and maintained.
• Providing with metrics, analysis, and recommendations for continued improvements of our Quality Management System.
• Providing a customer view and voice of customer data.
• Driving customer advocacy by actively listening to voide of the customer and industry data.
• Resource planning and development.
• Performance reviews against objectives.
• Extensively involved in quality testing of the product.
• Developed qualitative and quantitative measurements.
• Identify improvement opportunities
• Provide resources for continual improvement.
• Error Proofing – Utilize mobile technology and data collection systems to validate that all opearions have been completed to specifications.
• Scan pre- and post-opeartion or process.
• Isolating materials and product that are our of specifications or tolerance.
• Enabled efficient and error-proof tracking of batches of raw material through the capture of accurate batch serial numbers.
• Feedbacks collected though our Sales channels, annual customer surveys, transactional surveys, partner conferences, call centre activity and ensured to a direct impact on our continual improvement.

Sep 1999 – Dec 2000 · 1 yr 3 mos · Bangalore, India

• Responsibilities
• Involved in creating 3D Models for various Clients.