Rohan Barthwal

Associate Consultant

Noida, Uttar Pradesh, India1 yr 7 mos experience

Key Highlights

Expert in optimizing customer journeys in the automotive sector.
Proven track record in CRM optimization and process improvement.
Strong background in business development with measurable impact.

Stackforce AI infers this person is a Product Consultant specializing in CRM optimization within the automotive sector.

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Skills

Core Skills

Product ConsultationCrm OptimizationBusiness DevelopmentClient Solutions

Other Skills

Attention to DetailBusiness Process AnalysisClient CommunicationCross-Functional CollaborationCustomer ExperienceCustomer Requirement GatheringData-driven Decision MakingGoogle SheetsLead GenerationMarket AnalysisMicrosoft ExcelMultitasking and AdaptabilityOnline SupportOral CommunicationProposal Development

About

As a Product Consultant at Spinny, I excel at optimizing customer journeys and streamlining operations across the automotive sector, with expertise in luxury vehicles. I solve challenges in CRM systems, inter-departmental collaboration, and tailored customer solutions—enhancing both process efficiency and client satisfaction. With a BSc in Computer Science (CCS University) and a background in business development at Think Exam (Ginger Webs), I combine technical know-how with a results-driven, customer-first mindset. I’m passionate about CRM optimization, process improvement, customer success, and cross-functional teamwork. If you need a partner skilled in product consulting, process transformation, and delivering measurable impact, let’s connect.

Experience

Spinny

Consultant (Product)

Jun 2025 – Present · 9 mos · Gurugram, Haryana, India · Remote

Managed end-to-end customer requirement gathering, ensuring alignment of client needs with product offerings.
Conducted business process analysis of buyer queries and escalations, identifying bottlenecks in the online sales journey and recommending improvements.
Prepared structured documentation of customer pain points, and workflow gaps used by internal teams to enhance customer experience.
Collaborated with cross-functional teams to implement process improvements, improving customer response efficiency and client satisfaction.
Delivered client-facing communication & solution advisory, ensuring a smooth product evaluation and decision-making process.

Customer Requirement GatheringBusiness Process AnalysisCross-Functional CollaborationClient CommunicationSolution AdvisoryProduct Consultation+1

Think exam - a ginger webs company

Business Development Executive

Dec 2021 – Oct 2022 · 10 mos · Noida, Uttar Pradesh, India · On-site

Partnered with customers to understand business requirements, positioning solutions in line with client objectives.
Conducted market & competitor analysis to develop value strategies for premium services.
Developed customized proposals and presentations aligned with client needs, contributing to closure of 15+ high-value deals and exceeding quarterly revenue targets by 10%
Collaborated with cross-functional teams to deliver client solutions on time, strengthening relationships and achieving repeat business.
Provided insights and recommendations to management through performance reporting & process feedback, supporting decision-making.

Market AnalysisProposal DevelopmentClient SolutionsCross-Functional CollaborationBusiness Development