Oct 2024 – Present · 1 yr 5 mos · On-site

• Spearheaded domestic franchise sales and SaaS outreach, generating over ₹1 Crore in revenue within 12 months.
• Successfully onboarded 150+ new clients, driving expansion across multiple geographies and industry segments.
• Led a high-performing sales team with a focus on consultative selling, strategic follow-ups, and conversion optimization.
• Collaborated with cross-functional teams to enhance product-market fit and streamline onboarding for improved client retention.
• Improved CRM processes and pipeline management, reducing sales cycles and boosting team productivity.
• Played a key role in scaling Domestic Franchise footprint and expanding into new markets.

May 2023 – Sep 2024 · 1 yr 4 mos · On-site

• Spearhead global operational strategies, optimizing workflows and driving continuous improvement.
• Lead a cross-functional team, ensuring smooth delivery of services and achieving high customer satisfaction rates.
• Develop and execute scalable operational solutions for multiple international markets.
• Lead troubleshooting and critical issue resolution, ensuring minimal service disruptions and maximum operational efficiency.

Aug 2019 – May 2023 · 3 yrs 9 mos · On-site

• Directed operations for a global marketplace, leading to significant improvements in process efficiency and service delivery.
• Collaborated with teams across regions to streamline operations, resulting in a 25% reduction in operational costs.
• Designed and implemented a franchise model, increasing franchisee adoption and market penetration by 30%.
• Enhanced customer satisfaction through process reengineering and by introducing customer-first strategies.
• Played a key role in scaling & setting up the footprint and expanding across Asian & GCC markets.

Apr 2018 – Jul 2019 · 1 yr 3 mos · On-site

• Oversaw global operations for Fatafat Marketplace, optimizing logistics, delivery, and customer satisfaction.
• Designed and launched a franchise model to scale hyperlocal commerce, enabling city-level partners to run operations independently.
• Improved operational efficiency through process mapping, automation, and real-time performance monitoring.
• Coordinated with tech and support teams to implement features aligned with market demands and client needs.

Oct 2017 – Mar 2018 · 5 mos · On-site

• Managed diverse verticals including Jugnoo Menus and Deliveries, streamlining partner onboarding and order fulfillment.
• Improved transaction success rates and reduced service bottlenecks through operational interventions.
• Handled cross-functional collaboration with tech, support, and logistics teams to improve user experience.