Aayush Jain

Operations Associate

Gurugram, Haryana, India6 yrs 1 mo experience

Most Likely To Switch

Key Highlights

Proven track record in Customer Success and Client Relations.
Achieved significant training compliance and customer satisfaction scores.
Expert in team management and operational efficiency.

Stackforce AI infers this person is a Customer Success professional with expertise in SaaS and Retail Operations.

Contact

Skills

Core Skills

Customer SuccessClient RelationsTeam ManagementAccount ManagementCustomer CommunicationBusiness DevelopmentSales

Other Skills

Business Relationship ManagementCSATChurn ManagementClient MeetingsCold CallingCommunicationCompliance ManagementCross-SellingCross-functional CoordinationCustomer Experience ManagementCustomer Journey DesignCustomer Relationship Management (CRM)Customer RetentionDirect SalesLead Generation

About

An experienced individual known for strong planning and communication skills as well as the ability to handle various responsibilities with strict determination and minimal supervision. Capable of paying attention to detail and being proactive in developing novel solutions for Customer Success in SaaS and Retail Operations.

Experience

Cvent

2 roles

Senior Onboarding Specialist, Client Success

Promoted

Feb 2025 – Present · 1 yr 1 mo

Awards:
1. “Training Titan” - April for Training Compliance of 86%
2. “CSAT Top Gun” - May at response rate of 40%
Recognition:
1.Nominated for “Quality Closer, Mid Market” Q1

Client RelationsCustomer SuccessCommunicationTraining ComplianceCSAT

Onboarding Specialist, Client Success

Feb 2023 – Feb 2025 · 2 yrs

Awards:
1. “Onboarding Specialist, Mid Market” of the Quarter - Q1
2. ARA Assist Award - Q2
3. “Training Titan” - April, August, October for Training Compliance of 63%, 100%, 85% respectively
4. “CSAT Top Gun” for 100% VSAT - May, August at response rate of 57% and 67%
5. “Quality Champ” - Q1, Q2, Q3
6. “eXtra-Miler” for 100% Cx Confidence Score - Q3
7. “Quality Closer” - Q4
8. “Onboarding Specialist, Mid Market” of the Quarter - Q4
Recognition:
1. Featured on "Global Client Services Newsletter, June 2024"
2. Nominated for “Onboarding Specialist, Mid Market” of the Quarter - Q3
3. Nominated for “CS Excellence Global Award” - Q3
4. Nomination for “Training Titan” - November
5. Nominated for “CS Excellence Global Award” - Q4

Client RelationsCustomer SuccessCommunicationTraining ComplianceCSATVendor Management

Sorted

Program Manager, Customer Success & Training

Jun 2022 – Jan 2023 · 7 mos · Gurugram, Haryana, India

1. Hired, trained, and led team of 5 associates for 45 retail stores
2. Reviewed store operations and growth opportunities
3. Developed SOPs & training material
4. Vendor Acquisition

Customer SuccessTrainingVendor AcquisitionTeam Management

Express stores

2 roles

Senior Manager, Customer Success & Onboarding

Promoted

Jul 2021 – Jun 2022 · 11 mos · Gurugram, Haryana, India

1. Built, trained & led a team of 7 associates handling 163 franchise accounts
2. Envisioned and built training material and manuals for customers. Designed and implemented post-sales customer journey
3. Brought down customer churn percentage from 55% to 5%
4. Upsold to more than 10 franchise accounts

Customer SuccessTeam ManagementTrainingCustomer Journey Design

Key Account Manager

Oct 2020 – Jun 2021 · 8 mos · Gurugram, Haryana, India

1. Handled 50 franchise accounts
2. Managed customer communication
3. Mastermind compliance policies and protocols
4. Designed customer dashboards and incentive plan for franchise partners

Account ManagementCustomer CommunicationCompliance Management

Byju's (think & learn pvt. ltd.)

Business Development Associate

Aug 2019 – Jun 2020 · 10 mos · Gurugram, Haryana, India

1. Responsible for end to end sales, including cold calls, conducting client meetings, objection handling, loan financing and post-sales customer satisfaction and retention
2. Developed brand presence and generated revenue in Delhi NCR and Tier 2 cities of Haryana
3. Generated INR 40,00,000 in revenue with an average ticket size being INR 60,000
4. Won Performer of the month - October, 2019

SalesClient MeetingsRevenue GenerationBusiness Development