May 2024 – Apr 2025 · 11 mos · Coimbatore, Tamil Nadu, India · Remote

• Implemented Digital Adoption and User onboarding tools for new and returning users improving activation by 1.4%
• Created protocols for collecting feature requests from users and involving users in the creation of Product roadmap.
• Implemented no-code tools to improve the efficiency of internal teams.

Aug 2023 – Apr 2024 · 8 mos · Chennai, Tamil Nadu, India · On-site

• Designed and launched Term Insurance section for both Partners and Clients, with 5 different Insurance providers
• Formulated and launched Client Referral Program, in collaboration with the growth team, leading to 10,00,000 INR in referred client first transactions in 1 month
• Worked with Client and Partner Relationship teams to identify Power users and create a pilot cohort for the express reason of validating Features and User flows
• Implemented new Digital Adoption Platform tools to improve onboarding of new partners and there by improving retention by 3%.

Feb 2023 – Jun 2023 · 4 mos · Bangalore Urban, Karnataka, India

• Launched 2 games as part of the MPL Naija team in Nigeria.
• Worked with the Front-End Engineering team to resolve Instrumentation issues, thereby creating more visibility into Product Usage.
• Identified relevant online communities in Nigeria and designed referral initiatives, resulting in a cumulative New user GMV of 1.1 Million NGN in the first 7 days.
• Developed a machine learning-based Churn Prediction Model, reducing Customer Lifecycle Management Costs by 30%.
• Owned Product Analytics - Identified KPIs to track Platform Performance and created dashboards using SQL, Python, Tableau, CleverTap and Databricks.
• Created a framework to analyse App Performance under different Device and Network Capabilities.
• Collaborated closely with the Customer Support team to identify problem statements and led problem-solving sessions.
• Tested user flows for existing and new features, raising tickets for any issues as part of the Quality Engineering process.

Sep 2022 – Jan 2023 · 4 mos · Bengaluru, Karnataka, India · On-site

• Part of a 2 member Product Team managing Rapido Rentals, an early-stage product.
• Ushered in a very streamlined approach to Agile Development by creating Product Planning and De-
• velopment SOPs and ensuring stakeholder buy-in for the same.
• Solutionised, planned and implemented a high-complexity feature over multiple sprints that increased
• user engagement by 22%.
• Implemented a low-code Product analytics tool to understand Customer Behaviour and measure critical
• product metrics, thereby reducing engineering cost by 60%.
• Conducted User Discovery sessions with Customers, resulting in the implementation of geolocation
• features that resulted in a 15% reduction in ride cancellations.
• Developed wireframes and preliminary designs using Figma, thereby ensuring the larger team had a
• clearer understanding of the Product vision.
• Partnered with a low-code developer to create an Internal Tool that effectively doubled the efficiency
• of Vendor Onboarding team.

Nov 2021 – May 2022 · 6 mos · Hybrid

• Conceptualized a Product Telemetry audit system and used it to discover gaps in telemetry data.
• Drove Backlog grooming and Sprint Planning to make sure that the gaps in the telemetry are prioritized
• and covered in a time-efficient manner.
• Analyzed existing Telemetry Data to understand product usage with respect to Infrastructure size,
• region and customer domain.
• As part of Product End of Life Management, conducted Feature-Parity analysis between the EOL
• product and the proposed new product.
• Communicating and secured early adopters for the Soft launch of the new product.

Jan 2021 – May 2021 · 4 mos · Coimbatore, Tamil Nadu, India

• Innovation Skyline (funded by Innovation in Defence Excellence Program):
• Developed sophisticated Classifier Algorithms using Scikit-Learn and Tensorflow for a Proof-of-Concept
• Gathered User Requirements by closely communicating with Indian Air Force Pilots
• Created System Design and Development Roadmap for a Real-Time Health Monitoring system for fighter Pilots
• Closely collaborated with Subject Matter Experts in the fields of Embedded Electronics and Conductive Fibers
• Provided Development Plan Walkthrough to a panel of high-level Indian Air Force Officers

Jul 2020 – Aug 2020 · 1 mo

• In-charge of reviewing and coming up with policy changes pertaining to Password Protection and storage.
• Additional responsibilities included decrypting hashed passwords from a leaked database.