Debajyoti Chatterjee

Product Manager

Bengaluru, Karnataka, India11 yrs 3 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Led AI initiatives transforming construction project management.
Achieved 98% payment success rate for digital payments platform.
Improved operational efficiency by 47% in escrow services.

Stackforce AI infers this person is a Fintech and SaaS Product Manager with strong AI and payments expertise.

Contact

Skills

Core Skills

Product ManagementAi Product DevelopmentPayments Platform DevelopmentFintech Product DevelopmentSoftware Development

Other Skills

API DevelopmentAgile MethodologiesAnalyticsApache SparkApplication DevelopmentArtificial Intelligence (AI)Azure MLB2CBFSIBackend DevelopmentBusiness AnalysisBusiness RequirementsBusiness-to-Business (B2B)Cloud ComputingCommunication

About

I am an AI Product Manager currently building AI integrated customer experiences in a $xxM ARR B2B SaaS product for the construction-engineering industry. I lead Generative AI initiatives to transform information management in delivering large infrastructure projects, to drive productivity, error reductions and cost savings. I also lead API platform improvements for document and metadata management for revenue growth. I have previously worked in the financial services(banking, insurance and payments) domain. I have led cross-functional teams as a PM to enable near real-time credit card payments and reconciliation for a leading issuer. I have improved digital insurance buying and renewal journeys, increasing acquisition and retention, and introduced secure and seamless payment methods, including IVR payments for contact centers. I have also spearheaded digital transformation of a bank’s escrow business with institutional clients, achieving multifold efficiency gains for operations. I began my career as a developer, building enterprise integration solutions, REST APIs, and data engineering/ML systems. This strong technical foundation allows me to combine technical depth with business acumen to deliver cross-functional leadership and drive meaningful product impact.

Experience

11 yrs 3 mos

Total Experience

2 yrs 4 mos

Average Tenure

1 yr 10 mos

Current Experience

Oracle

Principal Product Manager

Jul 2024 – Present · 1 yr 10 mos · Bangalore Urban, Karnataka, India · Hybrid

1. Driving AI-powered metadata tagging of construction drawings for a construction document management SaaS product. Expected outcomes include-
a. Large efficiency gains in uploading project documents and accelerated verification and issuance of construction-ready drawings.
b. Reduced resubmission for vendors and better quality control of metadata leading to easier search.
2. Led its early access release to incorporate customer feedback. Tracked accuracy and user correction rates and established AI evals to reduce risk of hallucinations.
3. Cross-functional leadership across engineering, UX, support, customer success and legal for go-to-market and adoption of AI.
4. Scaled metadata management through custom fields, redesigning UI to enhance usability and enable product-wide adoption across document workflows and process controls.
5. Launched OCR-based content search across construction documents, reducing document retrieval time by 10% and improving user productivity.
6. Defined and prioritized API platform capabilities to modernize metadata management workflows and drive adoption across thousands of construction projects
7. Streamlined product quality by applying AI-driven bug trend analysis, cutting average open bugs by 50% and boosting product NPS by +10.

Artificial Intelligence (AI)Generative AIAPI DevelopmentCloud ComputingUser Experience (UX)Product Management+1

Publicis sapient

Senior Product Manager

Feb 2022 – Jul 2024 · 2 yrs 5 mos · Bangalore Urban, Karnataka, India

1. Building a payments reconciliation platform on AWS for a credit cards business. Expected outcomes include-
● Sunsetting an on-prem payment system of records and replacing it with a cloud based RDS
● Making reconciliation real-time/near real time for certain payment methods enabling instant access to credit for customers and avoiding duplicate payments.
● Enhanced experience for payment ops for serving customer calls, applying payments to card accounts, reporting.
2. Product manager for a digital insurer for its digital payments platform. Spearheaded the checkout and payments experience for insurance purchase and renewals, platform's integration with payment gateways and PSPs, offering different instruments for payment, APIs for payment integration with insurance sales and servicing systems and payments through IVR. Collaborated with cross-functional stakeholders in defining the product roadmap, discovery, prioritisation, scoping and leading the development team during building, testing and rollout of the features.
Key Achievements-
● Managed a checkout & payments platform at a scale of 5Mn average monthly transactions for a merchant group, achieving payment success rate of over 98%.
● Designed and rolled out APIs for upstream and partner integration with payment apps, ensuring a smooth developer experience.
● Revamped the UX across mobile & web for more than 15 lines of businesses leading to 7 percentage points reduction in payment page dropouts over a quarter.
● Conducted user research & competitor analysis to create business case & product requirements for new payment options, implementing which improved sales funnel conversion by 8%.
● Implemented card scheme tokenization for the platform, saving payment processing costs worth $2Mn annually.
● Launched an IVR based payments system for contact centers, achieving a CSAT of 78%.
● Integrated payment systems with third-party payment gateway (MPGS) & introduced 3DS2 authentication.

PaymentsDigital TransformationAPI DevelopmentUser Experience (UX)Cloud ComputingProduct Management+1

Capiot software

Consultant

Jun 2018 – Dec 2020 · 2 yrs 6 mos · Bengaluru Area, India

Fintech product owner for an escrow platform, built features such as multi-party setup, scheduled payments, split & % driven payments, reporting, user management, notification and alerting. Also built a machine learning enabled insurance underwriting engine that could predict documentations required for onboarding, persistency of customers in paying premiums, if the customer should pay higher premium and if underwriters should reject a policy proposal, all of which helped in faster customer onboarding.
Key Achievements-
● Led the product roadmap of an escrow automation and payment platform all under one roof for a bank, the product improved operating efficiency by 47% and improved customer base for the bank.
● Elicited requirements from bank operations, conceptualized MVP, and executed it with engineers and designers.
● Built a data product with ML capabilities that gave predictions to insurance underwriters for early claim & premium mark up, decreasing TAT for underwriting and faster policy issuance.
● Built an insurance self-service app, integrating several data sources and with more than 50 workflows, driving digital adoption and decreasing reliance on contact centers.

Machine LearningData AnalysisProduct ManagementUser ManagementFintech Product Development

Societe generale global solution centre

Software Engineer

Nov 2016 – Jun 2018 · 1 yr 7 mos · Bangalore

Backend engineer for building a collateral management solution for Societe Generale Corporate Investment Banking (SGCIB). Used TIBCO and SQL to integrate systems in the trade life cycle, catering to banking operations in automation and improving productivity.
Key Achievements-
● Built & deployed a collateral management solution for OTC derivatives trading, rolling out regulatory changes such as EMIR thereby enhancing transparency & mitigating risks for business.
● Integrated central counterparty clearing house files for clearing & settlement of trades, improving operational efficiency by 30%.
● Defined solution approaches by understanding business requirements, and getting buy-in from key stakeholders.

SQLTIBCOBackend DevelopmentSoftware Development

Tata consultancy services

2 roles

Systems Engineer

Nov 2013 – Oct 2016 · 2 yrs 11 mos

Implemented a digital risk management solution for an investment bank by maintaining customer portfolios and documents using tools such as TIBCO. Helped investment advisors in capturing important details and documents in the system till the course of deal completion

Digital Risk ManagementTIBCOSoftware Development