Jun 2021 – Feb 2024 · 2 yrs 8 mos · Bangalore Urban, Karnataka, India · Remote

• Prioritized roadmap in order to achieve product goals and metrics.
• Collaborated with sales, marketing, and support teams to launch products on time and
• within budget.
• Coordinated project planning and execution with team members and team leads.
• Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
• Lead & delivered OKRs independently as a Checkout India team: Apple Quick Pay, Colorado Delivery Fee, Predictive Delivery Dates, Address Enhancement, Sticky Place Order CTA (for alternate payments too) and
• Smart gift.
• Driven Daily scrum, Backlog grooming, Sprint planning, Sprint retro and Sprint demo.
• Managed & maintained all Checkout related confluence docs to ensure its up-to-date
• Spear headed traffic splits and A/B Test results

Feb 2019 – Jan 2021 · 1 yr 11 mos · Bangalore Urban, Karnataka, India · On-site

• Managed recruitment product development cycle, including prototyping
• designs and coordinating mass production.
• Managed benchmarks, product demonstrations and testimonials for
• performance evaluation.
• Attained margins of more than 30-40% while leading product development.
• Conceptualized and deployed enhanced product features and optimized
• implementation for use in marketing strategies.
• Coordinated design meetings and decisions across 9 internal departments
• and teams.
• Spearheaded collaborative efforts between Business Heads and
• Technology Heads to bring products to market.
• Coordinated innovative strategies to accomplish objectives and boost
• long-term profitability.
• Established criteria for each milestone within product roadmap as means to
• measure developmental progress.

Aug 2017 – Feb 2019 · 1 yr 6 mos · Greater Bengaluru Area · On-site

• Formulated complete project plans and coordinated engineering, design and shop drawing efforts.
• Tracked all hours and expenses to keep project on task and within budgetary parameters.
• Coordinated presentations for customers and project members detailing project scope, progress and results, keeping all entities well-informed of milestones and goals.
• Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
• Kept projects on schedule by managing deadlines and adjusting workflows as needed.

Jan 2017 – Jun 2017 · 5 mos · Greater Bengaluru Area · On-site

• Monitored social media and online sources for industry trends.
• Worked with Trainers to understand needs and provide Training Management service.
• Saved Rs. 52 lakhs by implementing cost-saving initiatives that addressed long-standing problems.
• Maintained excellent attendance record consistently arriving to work on time.

Nov 2013 – Jun 2016 · 2 yrs 7 mos · Greater Bengaluru Area · On-site

• Managed customer relations and customer service through daily communication and
• interaction.
• Conferred with customers about concerns with products or services to resolve problems and
• drive sales.
• Maintained accurate and current customer account data with manual forms processing
• and digital information updates.
• Exceeded service objectives by applying proven customer service and sales best
• practices.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Dec 2010 – Nov 2012 · 1 yr 11 mos · Greater Bengaluru Area · On-site

• Debugged code and located root causes of problems by reviewing configuration files and logs.
• Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
• Resolved product design, acquisition and launch concerns to achieve customer's
• targeted business goals.