May 2023 – Nov 2024 · 1 yr 6 mos · United States · Hybrid

Dec 2022 – May 2023 · 5 mos · Remote

Jun 2021 – Dec 2022 · 1 yr 6 mos

• Manages all attribution processes; data stream management, workflow improvement and efficiency, new market support and mentorship, system testing and development, health plan and practice membership growth, reporting, and member health plan eligibility. Additionally, managed Direct Contract Entity staff / clinician rosters, training, and Medicare member alignment initiatives.

Jun 2020 – Jun 2021 · 1 yr

• Administered and implemented health plan member attribution processes, identifying new attribution opportunities, and tracking the lifecycle of membership attribution. Assisted partnered practices to meet STAR ratings through care gap closure through quality initiatives and intervention.

Mar 2019 – Jun 2020 · 1 yr 3 mos

• Managed general office operations. Served as the executive assistant to the Market President and Medical Director. Assisted in reporting and data analysis in chronic code (HCCs) capture workflows. Managed administration side of a pilot program scaling ER diversion interventions.

Jul 2018 – Jan 2019 · 6 mos

• Oversees a team of 14 Customer Engagement Specialists. Monitors performance, accuracy, and follows up on issues with accredited business accounts. Handle escalated business and client calls, difficult consumer complaints, address general business investigation questions and concerns, runs appropriate reports to keep team on task and in compliance with metric expectations. Fast paced environment.
• Communicates and trains staff on all national policies and BBB policies
• Follows marketplace trends / significant issues within the community and relevant industries
• Runs monthly reports and performs audits on staff’s accounts for accuracy and to address any accounts that need attention
• Prepares and deliver presentations externally and internally
• Performs various other managerial duties as necessary, including collaborating with additional departments to improve internal processes, hiring, firing, and developing corrective action plans

Nov 2017 – Jul 2018 · 8 mos

• Oversees and manages 22 pediatric provider clinics (44 medical staff) in Williamson county participating in the Texas Vaccines for Children (TVFC) program. January 2018, begun quality improvement efforts to reduce vaccine loss. As of April 2018 (of 46 providers) saved 115 doses of vaccine, totaling $5,507.41.
• On-boards / trains new TVFC providers and new clinic staff members
• Develops improvement plans based on issues / concerns discovered throughout a provider’s enrollment in the TVFC program
• Collects data and continually assesses provider orders, vaccine stock level, and compliance issues / concerns
• Responsible for continual development in effective newsletter campaigns; created departments first newsletter January 2018
• Maintains relationships with federal, local, and community stakeholders
• Assesses, revises, improves internal processes, following state requirements, for continual quality improvement to streamline processes

May 2017 – Aug 2017 · 3 mos · Baltimore, Maryland Area

• Completed 320+ hours of clinical and administration observation. Developed tools for
• continued use within the Bayview Medical Center Neurology/Neurosurgery department. Created the departments first newsletter / newsletter template.
• Cost analysis: FedEx utilization. Identified barriers associated with shipping costs. Found alternative solutions for product distribution prior to surgery
• Quality Improvement: developed evaluation for provider room utilization; evaluates set provider schedule templates compared to overbooking patterns
• Quality Improvement: developed patient survey/questionnaire for clinical use to evaluate patient satisfaction
• Participated in the Neurological Department Patient Focus Group; offered input and ideas on increasing patient satisfaction and positive experience
• Lead: American Heart Association fundraising campaign – Bayview Campus

Dec 2015 – Nov 2017 · 1 yr 11 mos · Health Department

• Facilitated and participated in community outreach and stakeholder training regarding the use of ImmTrac, a Texas-wide immunization registry. Reconciled immunization records. Assisted direct supervisor with overseeing and managing the Texas Vaccines for Children (TVFC) and the Adult Safety Net (ASN) programs.
• Interim Health Intervention and Outreach Supervisor, August – October 2016
• Assisted supervisor in training clinic staff – 62 individuals at any given time
• Assisted supervisor with developing improvement plans for TVFC providers
• Developed training and presentations for community stakeholders
• Assisted in quality improvement initiatives and internal collaborations across various departments within the health district
• Open records liaison (back-up) for the health district - nursing department
• Case manager for the Perinatal Hepatitis B and Prevention Program - McLennan County
• Notable projects / involvement:
• Assisted in facilitating an HPV initiative in our area to increase HPV vaccination rates. NACCHO Grant received for this initiative. 3/17/2016
• Participate in meetings (Live Well Waco) to improve the health of our local community through collaborative efforts with partnering organizations, hospitals, schools, and other relevant entities.

Jan 2015 – Dec 2015 · 11 mos

• Provided support to the conference director. Supported office manager in membership accounts and supported the firm’s accountant in account reconciliation.
• Managed conference registrations, Microsoft Access database systems
• Reconciled registration entries and membership accounts
• Corrected payment errors and reimbursements for conference accounts
• Technical assistance / troubleshooting for online platforms – registration, etc.
• Drafted venue contract proposals – focused on local interest, proximity to members, forecasting attendance, forecasting revenue, and conference costs
• Prepared conference meeting schedules, agendas, and logistic planning
• Lead web content writer for conference webpages and social media posts
• Editor for website design, content postings, and conference related materials

Mar 2010 – Apr 2014 · 4 yrs 1 mo · Cedar Rapids, Iowa Area

• Created unique web content specific to the client’s business using SEO / SEM. Reviewed and revised website content and design using HTML code and Photoshop.
• Managed over 60 client accounts
• Account retention; saving at-risk accounts / finding solutions for client needs
• Content writer and editor focusing on marketing strategies; using SEO tactics
• Offered various levels of technical assistance and website troubleshooting
• HTML editing and basic website design; Photoshop - quality review/editing
• Consistently recognized for excellent customer service and quality websites
• Piloted customer support workflow (new process) – 1 of 8; chosen by management out of 60 other candidates (2014)
• Chosen to serve on an internal website editor rotation (1 of 20 chosen, out of 40 candidates, 2012 – 2013); quality assurance of websites before publication