Chandrashekhar Goyal

Business Development Manager

Mumbai, Maharashtra, India18 yrs experience
Highly StableAI Enabled

Key Highlights

  • 18 years of experience in Telecom and Cyber Security.
  • Expertise in Cloud, UCaaS, and CCaaS solutions.
  • Proven track record in driving revenue growth.
Stackforce AI infers this person is a Cybersecurity and Telecom expert with extensive experience in customer success and business development.

Contact

LinkedIn

Skills

Core Skills

Business DevelopmentCybersecurityCustomer SuccessVendor ManagementCustomer ServiceService Management

Other Skills

3GAmazon Web Services (AWS)BSSBroadbandCDMACXO EngagementCarrier Performance ManagementChange ManagementCisco Systems ProductsCisco TechnologiesCloud SecurityCloud WorkshopsComputer Network OperationsConversational AICustomer Queries Management

About

A competent professional with 18 years of experience in Telecom, Network, Voice, Cloud, UCaaS, CCasS, CPaaS, CX & Cyber Security – IAM, MFA, EDR, XDR, SOC, SEIM, ZTNA, Micro segmentation and GRC etc across wholesale, enterprise and government sectors

Experience

Gupshup

Associate Director Business Development

Oct 2023 – Dec 2024 · 1 yr 2 mos · Mumbai, Maharashtra, India · On-site

  • Responsible for developing and implementing sales strategies to drive revenue growth in the conversational AI market and emerging market trends.
Sales StrategiesConversational AIBusiness Development

Colortokens inc.

Principal Client Success

Sep 2022 – Oct 2023 · 1 yr 1 mo · Pune, Maharashtra, India · Remote

  • "Trust nothing and verify everything"
  • Simplifies, accelerates and automates security operations.
  • Demonstration, Delivery, Support and Renewals of Cyber Security Products based on micro- segmentation & zero trust network architecture for Enterprise customers of SAARC & ME regions.
  • Working closely with sales team and partners and provide support and guidance.
Cyber Security ProductsMicro-segmentationZero Trust Network ArchitectureCybersecurity

Tata communications

Senior Manager Customer Success

Aug 2015 – Sep 2022 · 7 yrs 1 mo · Mumbai, Maharashtra, India · On-site

  • CXO engagement, Quarterly Business Review, I am doing Cross - sell and Up - sell, conducting Cloud, Security and Unified communications workshop, Key responsible are Renewal & Retention, increase revenue, PPR and adoption of usage base services and increase net promoter score.
CXO EngagementCloud WorkshopsSecurity WorkshopsCustomer Success

Accenture

Vendor Performance Manager

Aug 2013 – Aug 2015 · 2 yrs · Mumbai Area, India · On-site

  • Carrier Performance Manager (Global Access Management) for US Telecom Giant.
Carrier Performance ManagementVendor Management

Reliance communications

Customer Service Account Manager

Oct 2010 – Aug 2013 · 2 yrs 10 mos · Mumbai Area, India · On-site

  • Service Delivery & Service Assurance for top 200 Enterprise Customers across India.
Service DeliveryService AssuranceCustomer Service

Tikona infinet ltd. - india

Service Delivery Lead

Jan 2010 – Sep 2010 · 8 mos · Indore Area, India · On-site

  • Lead Service Delivery and Assurance for MP - CG.
  • Retail and SME wireless broadband operations.
Service DeliveryWireless Broadband OperationsService Management

Tata communications transformation services (tcts)

Customer Service Specialist

Jan 2008 – Jan 2010 · 2 yrs · Pune Area, India · On-site

  • Addressing Wholesale Voice, Data and Mobility international Customers queries and escalation through phone and email.
Customer Queries ManagementCustomer Service

Reliance communications

Service Assurance Manager

Nov 2006 – Jan 2008 · 1 yr 2 mos · Surat Area, India · On-site

  • I was leading Shantiniketan CMP as Service Assurance Manager
Service Assurance ManagementService Management

Education

1

Bachelor of Engineering (B.Eng.)

Jan 2001 – Jan 2005

Rajiv Gandhi Prodyogiki Vishwavidyalaya

BE — EC

Jan 2001 – Jan 2005

SSVM

Jan 1989 – Jan 1999

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