Khalandar R — Operations Associate

As a seasoned Lead Product Support professional with over 8+ years of experience, I specialize in delivering exceptional customer experiences, streamlining support operations, and driving cross-functional collaboration to ensure product success. Expertise in IT Service Management (ITSM) processes, certified in ITIL, and dedicated to delivering exceptional customer experiences. Skilled in managing and optimizing product support operations, with a proven track record in team leadership, issue resolution, and driving process improvements to enhance service delivery. Throughout my career, I have demonstrated a strong ability to resolve complex technical challenges, mentor high-performing support teams, and act as a trusted liaison between customers and product development teams. My expertise lies in diagnosing and resolving critical product issues, optimizing support workflows, and leveraging data-driven insights to enhance user satisfaction. I excel in fostering cross-functional collaboration, mentoring teams, and implementing ITSM best practices to achieve operational excellence. With a strong focus on customer satisfaction and continuous improvement, I have successfully led teams in resolving complex technical challenges while maintaining high service standards. Key highlights of my experience include: • Leading and mentoring teams to consistently achieve SLA targets and improve customer satisfaction scores. • Implementing scalable support processes, resulting in significant efficiency gains and cost savings. • Collaborating with product and engineering teams to address user feedback and influence roadmap decisions. • Managing escalations with a proactive, solution-oriented approach to maintain client trust and loyalty. Passionate about leveraging my expertise to empower teams, improve processes, and deliver value-driven solutions in dynamic and fast-paced environments. I thrive in dynamic environments where I can contribute to both customer success and product excellence. I'm committed to bridging the gap between technical teams and end users, ensuring seamless experiences and long-term value. Always eager to explore innovative approaches to elevate customer support and operational efficiency.

Stackforce AI infers this person is a SaaS Product Support Specialist with strong IT Service Management expertise.

Location: Bengaluru, Karnataka, India

Experience: 9 yrs