Sachin Kumar — Business Development Executive

Customer engagement isn’t just a tactic—it’s a growth strategy. With over 9 years of diverse experience, including 5+ years in CRM, retention marketing, and digital lifecycle campaigns, I help businesses across industries such as e-commerce, healthtech, hospitality, and social impact retain users, increase conversions, and reactivate dormant customers. I specialize in building multi-channel campaigns using platforms like CleverTap, MoEngage, Mailchimp, and Tableau. My expertise lies in audience segmentation, behavioral analytics, A/B testing, KPI tracking, and turning raw data into actionable campaigns that drive business results. At brands like OYO, Docquity (Pfizer, Novartis, Abbott), and Three Arrows, I have:\n✔ Designed lifecycle campaigns across app push, SMS, and email ✔ Increased engagement and reactivation through personalized journeys ✔ Aligned campaign execution with business KPIs ✔ Worked cross-functionally with content, product, data, and tech teams ✔ Led stakeholder communication and campaign performance reviews ✅ Tools I Work With: Clevertap | MoEngage | Mailchimp | Tableau | Excel | Freshdesk ✅ Functional Strengths: Retention Strategy | Campaign Management | Customer Lifecycle | Operations | CRM Analytics I’m always open to new challenges in CRM, digital growth, or customer marketing roles—especially those that value data-backed creativity, agile teams, and outcome-oriented thinking.

Stackforce AI infers this person is a CRM and Retention Marketing Specialist with experience in E-commerce and Healthcare.

Location: Delhi, India

Experience: 8 yrs 4 mos