SAROJ KUMAR

Business Development Executive

Bengaluru, Karnataka, India3 yrs 9 mos experience

Key Highlights

Achieved 30% increase in customer retention.
Implemented sales strategies boosting cross-sell by 40%.
Led youth programs winning excellence awards.

Stackforce AI infers this person is a Banking Operations and Product Management professional with a focus on customer experience and community engagement.

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Skills

Core Skills

Customer ExperienceProduct ManagementCommunity Engagement

Other Skills

Analytical SkillsBankingBanking OperationsBlock Level CoordinatorBusiness Relationship ManagementCampaign DevelopmentCampaign StrategiesClear VisionClient DevelopmentClient RelationsClient ServicesCommunicationCommunity DevelopmentCompetitive AnalysisCritical Thinking

About

Banking operations expert with customer-handling experience, now transitioning into product management. Skilled in workflow optimization, customer experience enhancement, and data-driven decision-making to build impactful products.

Experience

Jana small finance bank

Senior Executive

Feb 2023 – Jul 2023 · 5 mos · Dhanbad, Jharkhand, India

Koylanchal urban co-operative bank ltd

Assistant

Mar 2021 – Feb 2023 · 1 yr 11 mos · Dhanbad, Jharkhand, India · On-site

Exceed customer service expectations by maintaining high standards of communication, resulting in a 30% increase in customer retention
Implemented new sales strategies that increased cross-sell of products by 40%
Improved customer satisfaction by consistently exceeding customer expectations, which resulted in an increase in revenue.

Customer Service ManagementSales StrategiesCustomer SatisfactionCross-sellingCustomer ExperienceProduct Management

Nehru yuva kendra sanghatan

National Youth Volunteer

Oct 2015 – Mar 2017 · 1 yr 5 mos · Dhanbad, Jharkhand, India · On-site

Collaborated effectively with fellow team members to plan successful events that met organizational objectives while engaging the community
Restructured more than 20 youth clubs
Under my leadership my block got excellence award in sports and social awareness campaign
Managed several programs at block and district level for empowering youth