Krunal Baphana

Business Development Manager

Bengaluru, Karnataka, India8 yrs 7 mos experience

Highly Stable

Key Highlights

7+ years in fintech and enterprise sectors
Expert in managing technical accounts and teams
Proven track record in customer satisfaction

Stackforce AI infers this person is a Fintech and SaaS expert with strong account management and technical support skills.

Contact

Skills

Core Skills

Account ManagementTechnical TroubleshootingProduct SupportTeam Management

Other Skills

APIAnalytical SkillsApplication SupportApplication Support ManagementAuto itBackend APIBusiness Relationship ManagementCC (Programming Language)C++Cross-functional Team LeadershipCustomer SupportFootprintsHPQCHTML

About

Results-driven Technical Account Manager with 7+ years of experience in fintech, payments, BFSI and enterprise sectors. Proven expertise in managing technical accounts, leading teams, and delivering exceptional customer experiences. Skilled in B2B, CXM, and SaaS solutions with a track record of success at Razorpay, Sprinklr, and Maxim.

Experience

Razorpay

2 roles

Manager, Key Accounts

Aug 2025 – Present · 7 mos

Lead - Technical Account Management

Nov 2022 – Aug 2025 · 2 yrs 9 mos

Leading a dynamic team focused on Payments, Payouts, Capital, and Neobanking for the top 100 Super Enterprise Merchants. Specializing in key verticals such as Investments, Insurance, Lending, and Gaming across India.

People ManagementAccount ManagementTechnical TroubleshootingCross-functional Team LeadershipStrategic PlanningSoftware Troubleshooting+5

Sprinklr

4 roles

Team Lead - Global Product Support

Feb 2022 – Oct 2022 · 8 mos

People ManagementSoftware TroubleshootingBusiness Relationship ManagementJSONProduct SupportTeam Management+1

Product Support Engineer 3

May 2021 – Feb 2022 · 9 mos

Software TroubleshootingBusiness Relationship ManagementJSONProduct SupportTeam Management

Platinum Support Account Manager 1

Feb 2020 – Feb 2022 · 2 yrs

JSONProduct Support

L2 Product Support Engineer

May 2019 – May 2021 · 2 yrs

> Working as a Product Support Engineer in Sprinklr.
> This includes Support Tickets related to Social Media Platforms and issues from the Partners associated with Sprinklr
> Providing Support for Rest API, Marketing Platform, Advocacy, and Integrations.
> Working on Ticketing System:- Zendesk, JIRA

JSONProduct Support

Maxim integrated

Application Support Engineer

Jul 2017 – May 2019 · 1 yr 10 mos · Gandhinagar, Gujarat

> To Provide L1 and L2 support for Manufacturing, Procurement, and Supply Chain applications and databases.
> Worked on SAP Production Planning & SAP Material Management.
> Ticketing tools:- JIRA, Footprints & HPQC
> Manual Containment of ASN in SAP PP & MM and providing RCA for the same.
> Wrote and updated process support documentation in the Knowledge Base.
> Doing installation, configuration, and troubleshooting of various applications.
>Troubleshoot analyzed, and implemented solutions for issue resolution.