Aug 2023 – Present · 2 yrs 7 mos

• 1. Conducted Engaging Product Demos:
• Developed and delivered compelling software product demonstrations to potential clients, showcasing key features and addressing client needs effectively.
• Tailored product presentations to align with the unique requirements of diverse clients.
• Received positive feedback consistently for clear communication and the ability to translate technical features into business benefits during demos.
• 2. Customized Demos for Client Needs:
• Collaborated closely with the sales and product teams to customize product demos based on client specifications and industry requirements.
• Successfully adapted demo content to highlight specific functionalities that resonated with the target audience.
• 3. Provided Technical Expertise:
• Acted as a subject matter expert during demos, addressing technical queries and ensuring a comprehensive understanding of the software's capabilities.
• Developed a deep understanding of clients' pain points and challenges, using this knowledge to tailor demos and emphasize solutions that directly addressed their needs.
• 4. Utilized Demo Feedback for Product Enhancement:
• Gathered feedback from demo sessions and collaborated with the product development team to implement necessary improvements and enhancements.
• Played a crucial role in incorporating client feedback into the product roadmap, resulting in a more market-responsive software solution.

Sep 2022 – Aug 2023 · 11 mos

• 1. Client Relationship Management:
• Managed a portfolio of key client accounts, fostering long-term relationships and ensuring high levels of customer satisfaction.
• Collaborated with clients to understand their business needs and align software solutions, resulting in increase of upsell opportunities.
• 2.Revenue Growth and Sales Strategy:
• Exceeded quarterly and annual sales targets through a strategic approach to account management and identifying upsell and cross-sell opportunities.
• Developed and executed effective sales strategies, resulting increase of overall revenue from assigned accounts.
• 3.Project Coordination and Delivery:
• Worked closely with the delivery and product teams to ensure successful implementation of software solutions, meeting or exceeding client expectations.
• Coordinated project timelines, resources, and deliverables, resulting improvement in project completion efficiency.
• 4.Problem Resolution and Client Support:
• Addressed client concerns and inquiries promptly, ensuring a high level of client satisfaction and loyalty.
• Collaborated with support teams to resolve technical issues, resulting in improvement of issue resolution time.

Mar 2021 – Aug 2022 · 1 yr 5 mos

• 1. Employee Engagement and Satisfaction:
• Implemented initiatives to boost employee engagement, resulting in increase in overall job satisfaction within the team of 200 engineers.
• Conducted regular surveys and feedback sessions, audited timesheets, to gauge employee sentiment, leading to the implementation of targeted programs to address specific concerns.
• 2.Conflict Resolution and Mediation:
• Successfully mediated conflicts and facilitated resolution processes, fostering a positive work environment and reducing the retention rate.
• Developed and implemented conflict resolution training for managers, resulting in decrease of reported interpersonal issues.
• 3.Policy Development and Compliance:
• Spearheaded the review and revision of company policies, ensuring alignment with industry best practices and legal requirements.
• Conducted training sessions to educate employees on updated policies, contributing to a improvement in policy compliance.
• 4.Employee Communication:
• Established effective communication channels, including regular town hall meetings and newsletters, improving transparency and information flow across departments.
• Led initiatives to enhance internal communication tools, resulting in increase in employee awareness of company updates and initiatives.
• 5.Performance Management:
• Collaborated with HR and department heads to develop and implement performance management programs, leading to a [percentage]% improvement in employee performance and productivity.
• Conducted training for managers on effective performance feedback and goal-setting techniques.

Oct 2019 – Feb 2021 · 1 yr 4 mos · Bangalore

• 1. Client Relationship Building:
• Cultivated and maintained strong relationships with a portfolio of clients.
• Conducted regular check-ins and client meetings to understand their evolving needs and align services accordingly.
• 2.Client Needs Assessment:
• Collaborated with clients to understand their business goals and challenges, conducting needs assessments to provide tailored solutions.
• Identified opportunities for upselling and cross-selling additional services, contributing to increase in revenue.
• 3.Problem Resolution:
• Addressed client concerns and issues promptly, working closely with internal teams to ensure swift resolution.
• Implemented proactive measures to prevent recurring issues, resulting in reduction in client escalations.
• 4. Communication and Reporting:
• Developed and maintained clear communication channels with clients, providing regular updates on service delivery and upcoming enhancements.
• Created customized reports detailing key performance indicators and project milestones, ensuring transparency and accountability.

Jan 2018 – Oct 2019 · 1 yr 9 mos · India

• 1.Strategic Planning:
• Developed and executed strategic plans to streamline business operations.
• Conducted regular SWOT analyses and market research to identify opportunities for process improvement and business growth.
• 2.Process Optimization:
• Led initiatives to identify and eliminate bottlenecks in workflows.
• Implemented lean principles and process automation tools, contributing to a reduction in operational costs.
• 3. Cross-functional Collaboration:
• Collaborated with various departments to align business processes with organizational goals.
• Facilitated cross-functional teams to ensure seamless collaboration and effective implementation of business initiatives.

Jun 2016 – Dec 2016 · 6 mos · India