Sruti Oza

Technical Program Manager

Bengaluru, Karnataka, India9 yrs 9 mos experience

Highly StableAI Enabled

Key Highlights

Expert in driving AI and data platform transformations.
Proven track record in cross-functional leadership.
Skilled in optimizing processes for operational efficiency.

Stackforce AI infers this person is a Fintech expert with strong capabilities in program management and AI-driven solutions.

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Skills

Core Skills

Program ManagementTechnical Requirements GatheringStakeholder ManagementRequirements AnalysisSoftware Development Life Cycle (sdlc)

Other Skills

AI/MLAgile & Waterfall MethodologiesAgile & Waterfall deliveryAtlassian SuiteCommunicationCross-functional CoordinationCross-team CollaborationDevRevJiraML fraud detectionManagementMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft Project

About

Technology product enthusiast driving end to end strategy, execution and delivery for large-scale, cross-functional programs spanning AI, data platform migrations, data infrastructure, risk modeling and product rollouts at scale in both B2B and B2C environments. Adept at unifying product, engineering, design and business teams to deliver high-impact tech solutions & navigating dependencies in high ambiguity environments that enhance user experience, reduce costs and scale operations. Core Competencies: Program strategy & execution • Technical requirements gathering • Cross-functional leadership • Risk & dependency management • Roadmapping & prioritization • Stakeholder alignment • Process optimization • Agile & Waterfall delivery • Business Reporting

Experience

Cleartrip

Technical Program Manager

Oct 2025 – Present · 5 mos · Bengaluru, Karnataka, India

Razorpay

Technical Program Manager

Jun 2022 – Jul 2025 · 3 yrs 1 mo · Bengaluru, Karnataka, India

Led AI/ML, data platform & enterprise transformation programs with executive visibility, delivering measurable outcomes in customer experience, retention & operational efficiency.
Drove AI initiatives that automated SOP based workflow creation, deflected ~6K+ tickets monthly, improved resolution speed & boosted CSAT; Design-to-code automation cutting delivery timelines from months to weeks with 3X productivity gains.
Directed enterprise-wide transformations including data platform migrations, unified merchant dashboards & ML fraud detection systems - improving analytics adoption, merchant engagement & securing domestic & international payment flows.
Owned multiple cross-org programs, established governance frameworks & executive dashboards, drove Tech OKRs for Razorpay1, aligning delivery to strategic objectives.

AI/MLdata platformenterprise transformationcustomer experienceoperational efficiencycross-org programs+5

Sharekhan

2 roles

Project Manager

Promoted

Apr 2019 – May 2022 · 3 yrs 1 mo · Mumbai, Maharashtra, India

Managing programs ~$3M budget across the Sharekhan product.
Delivery ownership.
Roadmapping & prioritisations.
Progress tracking & impediment resolutions.
Resource management.
Stakeholder management & Business reporting.

program managementstakeholder managementbusiness reportingresource managementProgram ManagementStakeholder Management

Business Analyst

Jan 2017 – Mar 2019 · 2 yrs 2 mos · Mumbai, Maharashtra, India

Helped setup digital channel programs like Adobe Marketing Automation, Alterna NPS & CRM with cross functional collaboration.
Defined success metrics & undertook vendor analysis for the same.
Collaborated with Business, Product, Tech, Vendors for solution onboarding.
Monitored impact against success metrics.

digital channel programsvendor analysiscross-functional collaborationsuccess metricsRequirements AnalysisStakeholder Management