Gagandeep Singh

Customer Success Manager

Chandigarh, India7 yrs 3 mos experience

Key Highlights

  • 8 years of experience in strategic partnerships and business development.
  • Proven track record in driving sales growth across multiple regions.
  • Expertise in optimizing sales and market strategies for startups.
Stackforce AI infers this person is a B2B SaaS and Fintech expert with a focus on strategic partnerships and business development.

Contact

Skills

Core Skills

Strategic PartnershipsBusiness DevelopmentSales StrategyAccount ManagementCustomer SuccessSales Management

Other Skills

B2B SaaS SalesB2B SalesBusiness ExpansionChannel Sales & Distribution PartnershipsClient EngagementClient OnboardingClient-Centric ApproachConsultative SellingCross-Functional CollaborationCross-Team CollaborationCustomer AcquisitionCustomer Relationship Management (CRM)Customer ServiceEnterprise Account ManagementEnterprise Software Sales

About

Driving business growth through strategic partnerships & market expansion in B2B SaaS, Fintech, IoT, and Telematics. With 8 years of experience in strategic partnerships, business development, and sales growth, I have worked across various industries and global markets to: Identify & develop strategic partnerships that enhance business reach Support market expansion efforts across Africa, the Middle East, Asia, and Australia Strengthen client relationships & account management for long-term business success Collaborate cross-functionally to improve sales & partnership strategies Currently, I work in strategic partnerships & business development, focusing on expansion & growth initiatives. I have also worked with both startups & established brands, helping them optimize their sales & market strategies. Now, I’m looking to contribute my expertise to a high-growth company in strategic partnerships, BD, and global expansion. Let’s connect!

Experience

Caresmartz360

Customer Success Manager

Apr 2025Present · 11 mos · Chandigarh, India

Netsmartz

Customer Success Manager

Apr 2025Present · 11 mos · Chandigarh, India · On-site

Amber group limited

Business Consultant | Strategic Partnerships & B2B Growth

Jun 2024Mar 2025 · 9 mos · Remote

  • Supporting strategic partnerships & business expansion across multiple global regions.
  • Managing partner onboarding & market entry strategies for business growth.
  • Developing key account strategies & collaboration frameworks across teams.
  • Supporting cross-functional efforts in B2B sales, partnerships & global expansion.
Strategic PartnershipsBusiness ExpansionCross-Functional CollaborationBusiness Development

Saas organisation

Business Development & Sales Engagement

Oct 2022May 2024 · 1 yr 7 mos · Bengaluru, Karnataka, India · Remote

  • Explored B2B sales, partnerships & lead generation opportunities with tech startups.
  • Engaged with companies in SaaS, fintech & emerging tech sectors on sales outreach.
  • Developed an understanding of sales processes, pipeline management & partnerships.
B2B SalesPartnershipsLead GenerationBusiness DevelopmentSales Strategy

Apna

Enterprise Account Manager

Feb 2022Jun 2022 · 4 mos · Bengaluru, Karnataka, India

  • Managed enterprise accounts, ensuring strong client relationships & retention.
  • Helped improve sales processes & customer engagement strategies.
  • Supported growth initiatives in the B2B hiring & recruitment space.
Enterprise Account ManagementCustomer Relationship Management (CRM)Stakeholder ManagementAccount ManagementCustomer Success

Jungleworks

Account Executive

Jan 2021Dec 2021 · 11 mos · Chandigarh, India

  • Implemented value-led strategy, conducting in-depth research and prequalification to understand client needs. Demonstrated product efficiency, boosting client engagement and satisfaction.
  • Managed full sales cycle, from outreach to contract negotiation and onboarding. Maintained strong CSM, and identified upsell/cross-sell opportunities.
  • Excelled in global sales for SMBs and Enterprises. Fostered cross-team collaboration, ensuring smooth operations and client satisfaction.
  • Mastered pipeline management with digital tools. Streamlined communication, boosting deal closures and revenue growth.
Sales Cycle ManagementClient EngagementCross-Team CollaborationSales ManagementCustomer Success

Unacademy

Business Development Manager

Mar 2020Sep 2020 · 6 mos · Bengaluru, Karnataka, India

  • Drove sales, identified client needs, and closed deals. Ensured seamless onboarding for exceptional satisfaction.
  • Helped increase the sales from 1.5 Lakhs to 22.5 Lakhs in a tenure of 4 months.
  • Was one out of 3 people to start with the new pilot with the different course of product which now is a prominent category.
  • Enhanced revenue via agile pipeline management and insightful research. Streamlined documentation for efficiency.
SalesClient OnboardingBusiness Development

Furlenco

Inside Sales Executive

Sep 2017Dec 2019 · 2 yrs 3 mos · Bengaluru Area, India

  • Initiated value-focused conversations, maintained a client-centric approach, and collaborated seamlessly in a team to foster lasting relationships and trust.
  • Successfully utilized digital channels in 14 cities to engage a diverse client base and consistently exceeded sales targets through upselling, driving revenue growth, and boosting satisfaction.
  • Proficiently managed the pipeline, prioritizing BANT-qualified leads, and converting them into clients.
Client-Centric ApproachSales Target ManagementSales Management

Think & learn pvt. ltd. (byju's)

Business Development Associate

Feb 2017Aug 2017 · 6 mos · Bengaluru Area, India

  • Implemented a customer-centric approach, collaborating within teams for seamless account management.
  • Demonstrated sales excellence with a track record of new customer acquisition, achieving significant sales milestones.
  • Leveraged sandbox accounts for clients to understand the product and then onboard them.
Customer AcquisitionAccount ManagementBusiness Development

Education

Chandigarh Group Of Colleges,Jhanjeri

Bachelor's degree

Jan 2013Jan 2017

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