Gagandeep Singh

Customer Success Manager

Chandigarh, India7 yrs 3 mos experience

Key Highlights

8 years of experience in strategic partnerships and business development.
Proven track record in driving sales growth across multiple regions.
Expertise in optimizing sales and market strategies for startups.

Stackforce AI infers this person is a B2B SaaS and Fintech expert with a focus on strategic partnerships and business development.

Contact

gagandeep300495@gmail.com LinkedIn

Skills

Core Skills

Strategic PartnershipsBusiness DevelopmentSales StrategyAccount ManagementCustomer SuccessSales Management

Other Skills

B2B SaaS SalesB2B SalesBusiness ExpansionChannel Sales & Distribution PartnershipsClient EngagementClient OnboardingClient-Centric ApproachConsultative SellingCross-Functional CollaborationCross-Team CollaborationCustomer AcquisitionCustomer Relationship Management (CRM)Customer ServiceEnterprise Account ManagementEnterprise Software Sales

About

Driving business growth through strategic partnerships & market expansion in B2B SaaS, Fintech, IoT, and Telematics. With 8 years of experience in strategic partnerships, business development, and sales growth, I have worked across various industries and global markets to: Identify & develop strategic partnerships that enhance business reach Support market expansion efforts across Africa, the Middle East, Asia, and Australia Strengthen client relationships & account management for long-term business success Collaborate cross-functionally to improve sales & partnership strategies Currently, I work in strategic partnerships & business development, focusing on expansion & growth initiatives. I have also worked with both startups & established brands, helping them optimize their sales & market strategies. Now, I’m looking to contribute my expertise to a high-growth company in strategic partnerships, BD, and global expansion. Let’s connect!

Experience

Caresmartz360

Customer Success Manager

Apr 2025 – Present · 11 mos · Chandigarh, India

Netsmartz

Customer Success Manager

Apr 2025 – Present · 11 mos · Chandigarh, India · On-site

Amber group limited

Business Consultant | Strategic Partnerships & B2B Growth

Jun 2024 – Mar 2025 · 9 mos · Remote

Supporting strategic partnerships & business expansion across multiple global regions.
Managing partner onboarding & market entry strategies for business growth.
Developing key account strategies & collaboration frameworks across teams.
Supporting cross-functional efforts in B2B sales, partnerships & global expansion.

Strategic PartnershipsBusiness ExpansionCross-Functional CollaborationBusiness Development

Saas organisation

Business Development & Sales Engagement

Oct 2022 – May 2024 · 1 yr 7 mos · Bengaluru, Karnataka, India · Remote

Explored B2B sales, partnerships & lead generation opportunities with tech startups.
Engaged with companies in SaaS, fintech & emerging tech sectors on sales outreach.
Developed an understanding of sales processes, pipeline management & partnerships.

B2B SalesPartnershipsLead GenerationBusiness DevelopmentSales Strategy

Apna

Enterprise Account Manager

Feb 2022 – Jun 2022 · 4 mos · Bengaluru, Karnataka, India

Managed enterprise accounts, ensuring strong client relationships & retention.
Helped improve sales processes & customer engagement strategies.
Supported growth initiatives in the B2B hiring & recruitment space.

Enterprise Account ManagementCustomer Relationship Management (CRM)Stakeholder ManagementAccount ManagementCustomer Success

Jungleworks

Account Executive

Jan 2021 – Dec 2021 · 11 mos · Chandigarh, India

Implemented value-led strategy, conducting in-depth research and prequalification to understand client needs. Demonstrated product efficiency, boosting client engagement and satisfaction.
Managed full sales cycle, from outreach to contract negotiation and onboarding. Maintained strong CSM, and identified upsell/cross-sell opportunities.
Excelled in global sales for SMBs and Enterprises. Fostered cross-team collaboration, ensuring smooth operations and client satisfaction.
Mastered pipeline management with digital tools. Streamlined communication, boosting deal closures and revenue growth.

Sales Cycle ManagementClient EngagementCross-Team CollaborationSales ManagementCustomer Success

Unacademy

Business Development Manager

Mar 2020 – Sep 2020 · 6 mos · Bengaluru, Karnataka, India

Drove sales, identified client needs, and closed deals. Ensured seamless onboarding for exceptional satisfaction.
Helped increase the sales from 1.5 Lakhs to 22.5 Lakhs in a tenure of 4 months.
Was one out of 3 people to start with the new pilot with the different course of product which now is a prominent category.
Enhanced revenue via agile pipeline management and insightful research. Streamlined documentation for efficiency.

SalesClient OnboardingBusiness Development

Furlenco

Inside Sales Executive

Sep 2017 – Dec 2019 · 2 yrs 3 mos · Bengaluru Area, India

Initiated value-focused conversations, maintained a client-centric approach, and collaborated seamlessly in a team to foster lasting relationships and trust.
Successfully utilized digital channels in 14 cities to engage a diverse client base and consistently exceeded sales targets through upselling, driving revenue growth, and boosting satisfaction.
Proficiently managed the pipeline, prioritizing BANT-qualified leads, and converting them into clients.

Client-Centric ApproachSales Target ManagementSales Management

Think & learn pvt. ltd. (byju's)

Business Development Associate

Feb 2017 – Aug 2017 · 6 mos · Bengaluru Area, India

Implemented a customer-centric approach, collaborating within teams for seamless account management.
Demonstrated sales excellence with a track record of new customer acquisition, achieving significant sales milestones.
Leveraged sandbox accounts for clients to understand the product and then onboard them.

Customer AcquisitionAccount ManagementBusiness Development