Vrishank Gupta

Product Manager

New Delhi, Delhi, India4 yrs 11 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Spearheaded AI-driven product initiatives at Darwinbox.
Developed impactful solutions at Adobe enhancing PDF operations.
Strong blend of technical and business acumen.

Stackforce AI infers this person is a SaaS Product Manager with strong technical and strategic capabilities.

Contact

Skills

Core Skills

Product ManagementTechnical Product Management

Other Skills

AI-based FAQ generatorAI-driven intelligent routing engineAI-powered rules engineActionable dashboardsAgile MethodologiesAndroidAndroid DevelopmentBack-End Web DevelopmentBusiness DevelopmentCC++CPPCareer ManagementComputer ScienceCross-functional Team Leadership

About

As a Product Manager at Darwinbox, I work at the intersection of technology, strategy, and user experience—crafting enterprise-grade SaaS solutions that are both intelligent and scalable. Backed by an MBA from the Indian School of Business (ISB) and a foundation in Computer Engineering from NSIT, I bring a unique blend of business acumen and engineering depth to every product I build. From launching AI-powered backend services and building a Power Automate Connector to driving adoption across MS Teams and Slack integrations, I’ve consistently delivered outcomes that elevate customer experience and platform value. My product thinking is sharpened by real-world execution—leading pilots, generating upsell revenue, and anchoring GTMs. Previously at Adobe, I engineered performance enhancements that significantly improved PDF operations, earning recognition across teams and functions. These experiences have instilled a deep belief in building cross-functional alignment and championing customer-first thinking. Immediate Joiner – Actively exploring Product Management roles across India or remote-first setups globally. Let’s connect if you're building thoughtful, high-impact products at scale.

Experience

4 yrs 11 mos

Total Experience

1 yr

Average Tenure

11 mos

Current Experience

Hero electronix

Product Manager

Jul 2025 – Present · 11 mos · Gurugram, Haryana, India · On-site

Darwinbox

Product Manager

Apr 2024 – Jul 2025 · 1 yr 3 mos · Hyderabad, Telangana, India · On-site

Bots & Helpdesk Platform:
Spearheaded development of a unified chatbot backend across web, mobile, MS Teams, and Slack, ensuring consistent UX and reliable performance across channels.
Built an AI-powered rules engine for automated ticket classification and routing, significantly improving first-response SLAs and resolution efficiency.
Delivered a blended LLM-powered response engine, integrating standard intents, FAQs, and policy search into a unified intelligent response system.
Led the creation of an AI-based FAQ generator using historical ticket data, accelerating policy documentation and simplifying admin approvals.
Drove development of an AI-driven intelligent routing engine for helpdesk tickets, resulting in 3 successful upsells totaling INR 23 Lakhs.
Currently leading a company-wide POC for MCP server-based architecture, aimed at transforming the chatbot’s real-time client communication stack.
Delivered 8 enterprise client demos and 7 pilots; hosted a webinar with 44+ clients, leading to 17 qualified leads and sales conversations.
Employee Experience, Surveys & Engagement:
Unified survey creation workflows into a seamless UX, directly contributing to conversion of 12 paid clients by addressing friction points in design and deployment.
Launched actionable dashboards (e.g., Attrition Risk, Manager Performance) to help leadership identify at-risk teams and underperforming managers.
Introduced Moments-based Surveys (e.g., onboarding, exit, appraisal cycles), resulting in 3 post-demo client acquisitions.
Collaborated with 19 clients to gather structured feedback, aligning roadmap priorities with account and implementation teams to increase adoption.
Strengthened survey confidentiality protocols, improving employee trust and increasing adoption by 23%.

Cross-functional Team LeadershipMicrosoft Power AutomateUser Experience (UX)AI-powered rules engineLLM-powered response engineAI-based FAQ generator+6

Adobe

Member of Technical Staff 2

Jan 2022 – Apr 2023 · 1 yr 3 mos · Noida, Uttar Pradesh, India · On-site

Worked in the Document Cloud Division team that serves backend APIs for PDF operations for developers.
Received Spot Award for Cross organization collaboration with Microsoft for Power Automate Platform.
Developed Power Automate Connector for PDF Accessibility in Adobe PDF Services APIs.
Built backend microservice from scratch to serve multiple UI apps for customers to try out various APIs provided by Adobe.
Mentored fellow developers in various projects across multiple domains.

Microsoft Power AutomateUser Experience (UX)Cross-functional Team LeadershipProduct ManagementTechnical Product Management

Flipkart

Software Development Engineer

Jun 2021 – Jan 2022 · 7 mos · Bengaluru, Karnataka, India · Hybrid

Part of the e2e-planner team which develops systems that manage the flow and creates plans of shipments in Ekart's supply chain.
Worked on Multi Pickup for Sellers project through which we were able to deliver a 3% increase in D2 speed for NFBF Shipments.
Involved in developing backend microservices, building and scaling distributed systems, managing end to end SDLC of apps using Java, Spring boot, MySql, Maven, Git, Grafana etc

Makemytrip

Software Engineer

Jul 2020 – Jun 2021 · 11 mos · Gurugram, Haryana, India

1. Worked with Hotels and Locus team and actively contributed in backend micro-services using Spring, NodeJs, MongoDb.
2. Implemented backend solutions for migrating existing architecture to support Arabic language for GCC(Gulf countries) on MakeMyTrip website.
3. Configured and worked on ElasticSearch for the Hotels Autosuggest pipeline.
4. Contributed in development, integration and delivery of static content in hotels such as amenities, location details, videos, images etc.

Publicis sapient

Product Engineering Intern

May 2019 – Jul 2019 · 2 mos · Gurgaon, India

Developed web based dashboard for easy aggregation of data from various DevOps tools such as JIRA, Bitbucket, Jenkins, Zephyr etc. to visualise near real-time status of the entire development and delivery pipeline using Agile methodologies.

Niti aayog

Software Engineering Intern

Jun 2017 – Jul 2017 · 1 mo · New Delhi Area, India

At National Informatics Centre (NIC) under NITI Aayog:-
Developed official website for submission of entries by various schools for Atal Tinkering Labs under Atal Innovations Mission (AIM), an initiative by NITI AAYOG! Under Science and Technology department of NITI Aayog.
Suggested innovative measures and completed a project report on various techniques for Indian Border Defence with use of technologies such as LASER fencing, GPR, Thermal Sensing etc