Dec 2023 – Mar 2025 · 1 yr 3 mos · Mumbai, Maharashtra, India

• Leading the TSP Sales charter focused on the modules in Omni channel Payments Acquiring stack
• Drive the Orchestration & Tokenization product solutions across the different segments like Payment Aggregators, BFSI, Gaming, Retail etc.

Jul 2022 – Nov 2023 · 1 yr 4 mos · Mumbai, Maharashtra, India

• Managing the lending partnerships i.e. the NBFCs & Banks
• Collaborating with the partners on designing the Go to Market strategy
• Responsible for understanding partner requirements for business, risk, compliance, legal and product/technical teams and ensuring alignment accordingly
• Project managing the integration process from product and technical perspective along with ensuring timelines alignment
• Managing partner governance on an on-going basis to ensure seamless functioning

Jul 2021 – Jul 2022 · 1 yr · Mumbai, Maharashtra, India

• Build relationships & work on Partner Development to achieve Business goals
• Understand partner business objectives and work with cross-functional teams to deliver maximum impact for the partner and Google Pay. For e.g. New Feature Roll outs & handling production queries
• Worked closely with Product, Engineering, Marketing and Legal teams on new initiatives and key strategic relationships along with NPCI
• Build process & collaborate with the Support team to handle the User Disputes in coordination with the partners & NPCI

Jan 2021 – Jun 2021 · 5 mos · Mumbai, Maharashtra, India

• Worked on Payment solutions including Payment Gateway & the Payout solutions i.e RazorpayX
• ☞ Working on acquisitions of Large relationships as per the Business goals defined
• ☞ Customer service skills to initiate , nurture & grow a relationship with the client for the organization
• ☞ Ensuring the activation of the relationships basis the payment solutions implemented as the requirements i.e increase in counter share , incremental volumes, strategic partnerships etc
• ☞ Working at a broad with the senior management of both internal as well as external stakeholders in order to integrate & implement the various Payment solutions into their Business model as per the requirement
• ☞ Working in collaboration of various Service teams involved for all the promoted products in order to resolve the queries & give the timely resolution to the clients
• ☞ Working in collaboration with the cross functional stakeholders in order to have maximum Product penetration with the relationships involved

Jun 2019 – Dec 2020 · 1 yr 6 mos

• Wholesale Digital Payment Solutions
• Working on various Payment solutions including Payment Gateway, Point of Sales (PoS), Prepaid INR Cards & Commercial Payment ( Corporate Card solutions )
• ☞ Customer service skills to initiate , nurture & grow a relationship with the client for the organization
• ☞ Driving the increase in counter share, incremental volumes, card spends etc
• ☞ Strategizing with the senior management of both internal as well as external stakeholders in order to implement the various Payment solutions
• ☞ Working in collaboration with Service teams to resolve the queries & give the timely resolution to the merchants
• ☞ Collaborating with the Product teams from the Bank in order to have maximum Product penetration with the merchants
• ☞ Working on acquisitions of Large relationships as per the Business goals defined

Feb 2016 – May 2019 · 3 yrs 3 mos

• Working on various Payment solutions including Payment Gateway, Point of Sales (PoS), Prepaid INR Cards & Commercial Payment ( Corporate Card solutions )
• ☞ Customer service skills to initiate , nurture & grow a relationship with the client for the organization
• ☞ Ensuring the activation of the relationships basis the payment solutions implemented as the requirements i.e increase in counter share , incremental volumes , card spends etc
• ☞ Working at a broad with the senior management of both internal as well as external stakeholders in order to integrate & implement the various Payment solutions into their Business model as per the requirement
• ☞ Working in collaboration of various Service teams involved for all the promoted products in order to resolve the queries & give the timely resolution to the clients
• ☞ Working in collaboration with the other Product stakeholders from the Bank in order to have maximum Product penetration with the relationships involved
• ☞ Working on acquisitions of Large relationships as per the Business goals defined

May 2015 – Jan 2016 · 8 mos · Mumbai Area, India

• Special Projects - E-Commerce
• Formulating the strategies for the “ Introducing Omni – channel operations in Big Bazaar stores “ project ( Pan India )
• Coordinating with the System design team & Business team in order to develop new solutions
• Formulating the Forecasted Cost Estimate in co-ordination with Business Heads
• Creating the Business flows for new operations which would be considered as SOPs
• Developing new processes and procedures based on which the productivity can be improved

May 2014 – Jul 2014 · 2 mos · Mumbai Area, India

• Strategic Consulting - Corporate Restructuring
• Worked with the team of – Strategy 2015 , which involved the project of "Corporate Restructuring"​
• Involved analyzing the cost – benefit for some of the Businesses and giving a report on the same
• Worked on the Strategic ways for re-designing the Organization structure in order to have the proposed hierarchy
• Worked on “ Talent Management" as an additional project , where some additional training materials and presentations were prepared to be used for induction programs in the future
• Worked on drafting the proposal to implement strategic changes for improving the effectiveness and efficiency of the Organization under – OpeX ( Operational Excellence )

Jun 2012 – Dec 2012 · 6 mos · Bengaluru Area, India

• Manual Software Testing
• Done UAT for the Online Banking platform for the Ireland based client
• Worked with the Error Application domain team in order to identify the errors in the platform developed
• Worked on testing the platform by using HP Quality Centre ( QC )
• Trained in working on automated Testing tools like QTP , Load Runner etc
• Created Test Scripts & Test Cases for the client on various scenarios
• Detected substantial defects for our client during the tests without any issue raised by the onsite team

May 2009 – May 2009 · 0 mo · Chittaurgarh Area, India

• Work included studying the step by step process of Zinc production at one of the largest Zinc producing plants in the world
• Studied the various issues faced by the different departments involved in the plant during the downtime as well as damages occurred during the operations
• Worked with the maintenance team in order to understand the bottlenecks in operations
• Worked on a report on improving the Performance levels for the different processes involved
• Worked with the Six-Sigma team to understand and implement steps in the processes involving for continuously improving the operations and understanding Quality Management