Apr 2022 – Dec 2024 · 2 yrs 8 mos

• Strategic HR Leader | Culture Transformation Architect | DEI Champion
• Led end-to-end HR during hyper-growth and post-acquisition integration, aligning people strategies with business priorities to enhance organizational effectiveness, operational efficiency and leadership capability.
• Employee Experience & Retention: Maintained attrition below 25% post-acquisition; maintained 0% attrition for top talent; sustained onboarding experience above 96%; achieved 4.4+ pulse survey scores.
• Post-Acquisition Integration: Directed HR integration for 500+ employees, streamlining processes, policies, and culture alignment.
• Role Architecture & Capability Development: Developed and implemented competency, role and level frameworks to enhance clarity, support progression, and foster leadership growth, while ensuring seamless level and role alignment post-integration.
• Retention & Performance: Executed targeted high-potential retention strategies and revamped performance management for agility and business alignment.
• People Programs: Led Learning & Development, DEI, and PoSH initiatives, fostering an inclusive and growth-oriented culture.
• Talent Acquisition: Oversaw full-cycle hiring, including post-merger talent strategies aligned with business goals
• Team Leadership & Compliance: Scaled HR team capabilities, ensured cross-functional collaboration, managed budgets, and maintained 100% audit readiness.

Apr 2021 – Mar 2022 · 11 mos

• Strategic HR Advisor | Talent Strategy | Business Scaling
• Advised the CEO and leadership on people strategy, enabling high-impact, talent-aligned business decisions to meet overall business goals.
• Employee Experience: Elevated Glassdoor rating from 4.1 to 4.4; maintained 95%+ onboarding satisfaction, employee experience scores above 4.2, and kept attrition below 20% to support organizational stability.
• Leadership & Manager Development: Introduced 360° feedback for senior leaders and launched coaching programs for managers, improving effectiveness and accountability to align with business objectives.
• Top Talent Retention: Partnered with business leaders to identify and retain high-performing employees through tailored growth plans, proactive engagement, and recognition programs—achieving 0% attrition among top performers to sustain critical talent pipelines.
• Workforce Planning: Led headcount planning, budgeting, and hiring analytics to ensure talent supply aligned with evolving business growth goals.
• Business Scaling: Scaled a new business vertical from 250 to 400+ employees in under 6 months to meet aggressive expansion targets.
• M&A Leadership: Led HR due diligence and people-related planning for Razorpay’s acquisition of Ezetap, ensuring smooth transitions to support integration goals and minimize disruption.

Apr 2019 – Apr 2021 · 2 yrs

• People & Culture Head | Org Strategy & Enablement
• Led HR strategy and operations during a high-growth phase (150 to 250+ employees), supporting business transformation and organizational maturity.
• Strategic Partnership: Acted as a trusted advisor to mid-level leaders on team effectiveness, growth planning, and change management initiatives.
• Capability Frameworks: Designed and implemented a company-wide competency framework to guide performance evaluations, promotions, and learning pathways.
• Inclusion & Culture: Championed inclusive practices and embedded diversity goals into recruitment, development, and engagement strategies. Launched targeted culture and engagement initiatives that significantly improved the company’s Glassdoor rating from 3.8 to 4.1, strengthening employer brand and employee experience.
• HR Operations & Systems: Improved operational efficiency by automating manual processes and deploying scalable HR systems—reducing manual workload by over 40%.
• People Analytics: Leveraged people data to identify workforce trends, proactively address challenges, and support leadership with real-time, actionable insights.
• Compliance & Consistency: Ensured policy compliance, legal adherence, and process uniformity across all HR functions and locations.

Apr 2016 – Mar 2019 · 2 yrs 11 mos

• Cross-Functional People Partner | Engagement & Capability Lead
• Provided proactive, hands-on HR partnership to business leaders during a high-growth phase (50 to 150+ employees), delivering strategic and operational support across teams.
• End-to-End Employee Lifecycle: Owned and managed the complete employee lifecycle—including hiring, onboarding, performance management, development, and exits.
• Performance & Manager Enablement: Rolled out quarterly goal-setting and performance review cycles while strengthening manager capability through coaching on career conversations.
• Employee Engagement: Built structured, organization-wide and team-specific engagement programs informed by continuous employee feedback. Established scalable feedback channels and pulse mechanisms to capture insights, driving initiatives that elevated team morale, improved organizational health, and fostered a culture of open communication, belonging and trust.
• Total Rewards & Benchmarking: Led compensation reviews, salary benchmarking, and benefits redesign to ensure alignment with market trends and evolving employee needs.
• Recognition & Culture: Designed and implemented rewards and recognition programs that reinforced company values and positively influenced employee motivation.
• HR Advisory & Conflict Resolution: Acted as a trusted advisor and point of contact for resolving people-related challenges, offering coaching and expert HR guidance across all levels.
• HR Tech & Automation: Led the implementation of SuccessFactors and other scalable HR systems—streamlining operations, improving data accessibility, and enabling a fully paperless, automated HR environment.

Apr 2015 – Mar 2016 · 11 mos

• Foundational HR Lead | Policy Design | Operations & Compliance
• Led core HR operations during early-stage growth (50–150+ employees), building foundational processes and systems to scale with business needs.
• Policy Design & Compliance: Designed and implemented core HR policies aligned with local labor laws and ensured organizational audit readiness.
• Talent Acquisition: Managed end-to-end hiring processes, enhancing candidate experience and significantly reducing time-to-hire.
• Payroll: Led the payroll transition to a new vendor, ensuring 100% timely and accurate salary disbursement.
• Learning & Development: Initiated and managed training programs based on skill gap analysis and business needs, fostering continuous development.
• Employee Engagement: Introduced foundational engagement initiatives including team-building activities, milestone celebrations, and structured feedback channels to strengthen culture and boost morale.
• M&A Integration: Played a key role in employee integration post-acquisition of Fortune Pay, facilitating a smooth transition and promoting cultural alignment.

Oct 2014 – Feb 2015 · 4 mos · Bengaluru Area, India

• Managed end-to-end recruitment across multiple business units, collaborating with sourcing teams, stakeholders, and external agencies to meet complex hiring needs.
• Built strong relationships with hiring managers and key decision-makers to align recruitment strategies and ensure quality hires.
• Analyzed recruitment data to identify trends, recommend process improvements, and provide actionable insights via reports and dashboards.
• Ensured compliance with policies and audits while supporting staffing strategies including talent attraction, relocation, and contingent workforce management.

Jan 2013 – Sep 2014 · 1 yr 8 mos · Bengaluru Area, India

• Contributed to Market Research Re-modelling Project to enhance passive sourcing and improve talent pipelines.
• Managed full candidate engagement lifecycle—coordinating interviews, post-offer communications, and soft skills pre-screening—to ensure positive candidate experience and cultural fit.
• Oversaw vendor management, ensuring quality delivery from recruitment partners.
• Led campus recruitment initiatives, organizing campus hiring visits and coordination.
• Created and published weekly/monthly Leadership Hiring MIS dashboards with insights and data-backed recommendations.
• Analyzed sourcing and offer data to identify hiring trends and optimize recruitment strategy.
• Facilitated team engagement activities to boost morale and collaboration.
• Utilized Taleo for efficient candidate management and streamlined hiring operations.

Aug 2012 – Dec 2012 · 4 mos · Bengaluru Area, India

• Managed end-to-end technical hiring, including sourcing, scheduling, and coordinating interviews for walk-ins, weekend drives, and campus recruitment events.
• Owned the Employee Referral Program, “Work with Friends,” overseeing resume screening, skills matching, database management, and regular reporting.

Apr 2011 – Jun 2011 · 2 mos · Mysuru Area, India

• During my internship I worked with the Human Resource Department and gained exposure on the various aspects of the human resource functions, particularly in Workforce Planning, Recruitment, Employee Grievances, Training & Development and Performance Appraisal.